Position: Associate Customer Success Representative

Worksite Arrangement: 90% remote, with 3 days in-office per month, must be local to the Chicago area

Base salary: $45,000 plus bonus potential and company benefits

About Avenica

Avenica is a career-launching platform that uses data science, behavioral psychology, and performance coaching to unleash human potential and launch careers. By getting to know candidates beyond a resume and uncovering individual potential, we jumpstart careers across the U.S. At Avenica, we put candidates first by advocating for them through the application and interview process. Learn more about Avenica and how we can support your job search at www.avenica.com.

Overview:

Avenica is currently evaluating talent for two new Associate Customer Success Representatives in the e-commerce subscription industry. You will be responsible for assisting customers, educational support with their subscription services and how it can support business ventures, and working with invoices.

Description:

• Educate and support customers on their subscription service and how it can benefit their business and network
• Assist customers with questions regarding billing, membership, and troubleshooting any technical inquiries as needed
• Provide training on subscription features online and over the phone
• Track past due invoices and follow up with the customer on billing questions, account updates, resend invoices, and renewal opportunities

Requirements:

• Bachelor's degree required, any major!
• Bilingual in Spanish (required)
• 2+ years of customer service or call center experience
• Ability to learn new systems quickly
• Adaptable and comfortable in a fast-paced environment
• Strong critical thinking, analytical, and communication skills

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