Job Description

Coordinate and supervise all aspects of service for all banquet functions as assigned by the Banquet Manager. Ensure all service SOPs are followed to provide the highest levels of service for banquet attendees. The captain is also responsible for the care of banquet spaces and equipment. The captain hires trains and disciplines the banquet staff under the direction of the Banquet Manager.

Duties

• Serves food and beverages in a friendly, courteous and professional manner.
• Knowledgeable of event menu items and their contents.
• Executes appropriate table settings and service ware, and the correct preparation and garnishing methods.
• Responsible for setting up, maintaining, and breaking down banquet rooms.
• Ability to lift and carry large and heavy trays on a continuous basis throughout a shift.
• Maintaining the cleanliness and organization of any banquet rooms, hallways, storage and service areas.
• Routinely inventory and care for banquet supplies such as linens, chairs, china, glassware, flatware and decorations.
• Requires ability to bartend on occasion as needed.
• Required to set up the banquet room per the specification of a banquet event order, and then reset the room to its original state after the event has concluded.
• During the event serves guests according to BEO, fulfills requests as required, and provides requested information to banquet patrons.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Relay data to outside departments.
• Assist audio-visual personnel in setting up equipment, i.e. speakers and monitors.
• Occasionally transport food, beverages, decorations and equipment to an off-premises event location.
• Work hours may vary to include weekends and evenings as directed.
• Represents Westgate Resorts in a professional manner at all times.
• Other duties as assigned.

Supervisory Responsibilities

• Directly supervises team members in the location.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include training and coaching team members.
• Planning, assigning, and directing work.
• Assisting in appraising performance and rewarding team members.
• Addressing complaints and resolving problems.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment.

Qualifications

• High school diploma or general education degree GED.
• The Team Member must regularly lift and/or move up to 50 pounds.
• Follow instructions without close supervision.
• Must be able to work weekends and holidays as needed.
• Required to pass a background screen, drug test, and prove eligibility to work in the United States.

Additional Information

Why Westgate?

• Highly discounted Epic Locals Ski Pass.
• FREE Ski, Snowboard and Mountain Bike equipment Rentals.
• FREE garage parking.
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.).
• $2.00 in meals in Team Member Breakroom.
• Comprehensive health benefits – medical, dental and vision.
• Paid Time Off (PTO) – vacation, sick, and personal.
• Paid Holidays.
• 401K with generous company match.
• Get access to your pay as you need it with our Daily Pay benefit.
• Wellness Programs.
• Tuition Assistance.
• Employee Assistance Program (EAP).
• Advancement & development opportunities.
• Community Involvement Programs.

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.