Job Description

Purpose: To provide efficient friendly customer service at all times and to maintain a clean, professional top quality bar.

Reports to: Food and Beverage Manager

Essential Functions:

• Responsible for setting up bar area.

• Adhere to predefined drink service guidelines and responsible for beverage familiarization.

• Implements beverage service.

• Perform any other duties assigned by management.

• Maintain a neat and professional appearance following the Novotel Grooming standards.

• Maintain an awareness of liquor costs and minimize waste, which may raise them.

• Must be familiar with all policies related to liquor liability laws.

• Close the bar.

• Must be familiar with all revenue-related procedures.

• Must serve all guests in consistent manner, using the Novotel F&B Standards.

• Maintain an awareness of all functions, events and meetings taking place at any given time.

• Control heavy volume at bars and pool areas.

• Knowledge of hotel property.

• Inform the guest about buffets, hotel activities and community.

• Attend to and anticipate guest’s needs.

• Familiarization with restaurant and bar menus, knowledge of daily specials.

• Greeting guests. Anticipate guest’s needs to create an amazing experience.

• Do Daily outlet requisitions

• Responsible to maintain the cleanliness of the bars

• Responsible to follow FIFO procedures at the bars.

• Place orders into the Silverware POS System.

• Label daily perishables

• Label dairy products

Hotel Specific Essential Functions:

• Ability to work in the lobby bar and pool bar.

• Ability to take food orders and serve food and beverages to guests.

• Ability to handle cash, vouchers, coupons, credit cards.

• Assist with IRD when required

Working Environment:

• Interior of hotel, in the restaurant, lounge and kitchen areas, with exposure to extreme temperatures.

• Exposure to Food and Beverage hazardous cleaning chemicals.

• Bus and set-up tables in the lobby areas and pool as needed improve services.

• Maintain a clean and attractive bar and surroundings.

• Follows Novotel Miami Brickell grooming standards and uses proper vocabulary.

• Occasional lifting up to 50 lbs. Pushing of supply carts.

Additional Information

All your information will be kept confidential according to EEO guidelines.