Job Description

** Position Summary:** To greet and welcome guests and orient them to the property, constantly striving to achieve the Meadowood Mission at all times.

Major Responsibilities & Work Activities:

• Display s at all times a friendly, courteous and professional manner in all dealings with guests and employees. ·
• Arrives for work on time, in correct uniform with name-tag, and signs in to systems at beginning of shift.
• Greets and welcomes guests by name as they arrive to register, opening car doors as well as notifying Guest Services of the guest arrival by name.
• Explains hotel facilities and answers any questions the guest may have about the property.
• Always recommends Meadowood outlets and services during guests stay.
• Upon escorting the guests to their room, the bellman will take the luggage from the guest vehicle to the room and complete a thorough orientation of the room. This should include, but is not limited to:

• * Layout of the room
  

  • Light switch locations
  • TV operation o Telephone and voice mail operation
  • Private Dining menu and directory of services
  • Location of private bar
  • Bathrobe location o Heating and air conditioning o Laundry bags for valet service and hours of operation
  • In-room safe operation
  • Operation of skylight
  • Wake-up service and alarm clock
  • Fireplace
• Delivers morning newspapers to guest rooms as required. Delivers all guest messages and faxes to rooms within 15 minutes of receipt.
• Delivers amenities to rooms in a timely manner.
• Pick up and deliver laundry for guests, ensuring details are logged for reference.
• Cleans and washes front office vans and golf carts on a daily basis.
• Responds to requests for rides and luggage assistance in a timely manner, informing PBX of any delays.
• Conducts property tours upon request.
• Delivers wine for shipping to receiving in a timely manner, ensuring duplicate forms are correctly completed.
• Acts as a liaison when Guest Service Managers are busy offering refreshments and engaging guests in conversation.
• Maintains tidy lobby area (glass doors are fingerprint free, ashtrays clean, cushions plumped, fire lit, etc)
• Ensures kitchen area is kept neat and tidy. · Ensures the highest level of proactive service if offered to our guests by effective communication, and follow up with other departments.
• Is familiar with room types and locations, specifically the degree of difficulty in accessing each room in order to assist in selecting the best possible room for each guest.
• Works closely with the Guest Service Manager to co-ordinate the smooth and efficient handling of guest luggage and follow-up on guest request.
• Carries out any reasonable request by management.
• Keeps the front porch, including brass plaques, clean and tidy.

Qualifications

** Personal Characteristics** : Should have an extremely warm and friendly nature, be open minded, caring and non-judgmental

Experience Required: Customer service experience. Napa Valley knowledge a plus. Education, Certifications.

Licenses, Registrations: High School Diploma or G.E.D.

Communication Skills (Verbal & Written)/Interpersonal Skills:

Must speak, read, write and spell proper English. A working knowledge of Spanish would be a definite advantage.

Computer Skills : Computer Skills, Program Knowledge, Basic keyboard skills required.

Mathematical Skills: Basic arithmetic required.

Reasoning Ability: Must be able to make decisions and perform tasks efficiently, based on logic and sound judgment.

Physical Demands of Position: The position includes a large amount of standing, walking and driving outdoors.

• Ability to walk over rough, outdoor terrain.
• Ability to walk up and down outdoor stairs.
• Ability to bend and kneel to perform cleaning duties.
• Ability to lift heavy objects (10-75 lbs.)

Additional Information

** Compensation:**

** Compensation:**

The starting hourly rate for this position is $18.00 per hour + tips.

• This is the rate Meadowood Napa Valley reasonably expects to pay. Final compensation will depend on factors such as experience, education, and other job-related qualifications. This position is eligible for gratuities in accordance with company policy. Total compensation varies and is not guaranteed.

Benefits:

• Health insurance
• Vision insurance
• Dental insurance
• 401(k) matching
• Employee discounts
• Flexible spending account
• Health savings account
• Life insurance
• Pet insurance
• Vacation
• Sick Pay
• Paid holidays (10)
• Referral program
• Daily employee meals
• Uniforms
• On site parking
• Wine classes