Job Description

Bell Services provides warm, attentive service to guests by assisting with luggage, valet, and orientation to resort amenities. This role blends guest-facing hospitality with logistical support, ensuring smooth arrivals, departures, and on-property experiences.

As a Bell Services Agent, you will:

• Escort incoming hotel guests to rooms, assists with hand luggage, and offers information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions
• Inspect guests’ room to ensure furnishings are in order and supplies are adequate
• Explain features of room such as operation of radio, television, and night-lock, and how to place telephone calls
• Page guests in lobby, dining room, or other parts of hotel
• Deliver messages, runs errand and room service orders
• Pick up articles for laundry and valet service
• Transport guests about premises or local areas in car or motorized cart
• Keep record of calls for service
• Deliver luggage and sets up sample rooms

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Qualifications

• Must be at least 18 years of age and have a valid FL State Driver’s License to drive company golf carts
• Must be able to stand for an extended period of time as 90-100% of the shift is standing
• Must be able to lift 50lbs and work in outdoor weather conditions
• Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
• Must be able to work weekends and holidays as needed
• Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.