Job Description

Provides travel information, personalized services and arranges accommodations for all resort guest by performing the following duties.

Duties

• Provides guest with information regarding local restaurants, shopping and attractions, directions ( traces routes on maps) , local religious service schedules and locations, golf courses, sporting events, and child/pet care etc )
• Assists guest with special requests for services such as limousine service, theater or sporting event tickets, airline and travel information.
• Resolves minor guest complaints to the guest satisfaction; makes supervisor aware of major guest complaints.
• Able to work weekends and holidays, flexible shifts including nights.

Qualifications

• 3-6 months of Call Center and/or Customer Service Experience

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.