Reservations Support Specialist Job Snapshot Employee Type: Full-Time Location: Orlando, FL Job Type: Other Experience: Not Specified Date Posted: 3/5/2018 Job Description PURPOSE: The Reservation Support Specialist is responsible for assisting all departments in booking reservations in Concierge, AS400 and Alamo. This position also assists in acquiring additional inventory and ensuring that availability is correct in Concierge. The Reservation Support Specialist also provides support to the Call Center. SUMMARY OF DUTIES: Upgrade packages and destination changes including transferring money Book, modify, and cancel reservations in AS400 Assist reservations with calls when in queue Assist with checking daily commissions Fax in date requests and hotel changes including close in arrivals/cancels Take over phone calls and supervise department when management is out of the office Assist other departments requesting hotel/ resort inventory/ AS400 Contacting each site/ hotel/ welcome center when inventory needs to be requested or canceled Sell vacations to guests through Alliance and mail out information Load resort rates into concierge Create/ Update hotel sheets Ensure that the outdoor traveler mailbox is checked on a regular basis Other duties as assigned Your career with Bluegreen Vacations includes: Paid Training Attractive compensation plan Medical, dental and vision plans 401 (k) with company match Generous paid time off plans increase with tenure Associate Use of Resorts Program (up to 7 nights at $75 for the entire stay four times a year) Education Assistance Program for qualified areas of study (hospitality, business, human resources, etc) Career growth opportunities Life Insurance, Short Term and Long Term Disability Plans Fun, friendly work environment Beautiful office conveniently located off I-4 and near the Millenia Mall Job Requirements MINIMUM QUALIFICATIONS (Skills, Knowledge, Ability, etc.): High school diploma or equivalent Must work required schedule of 2:30 p.m. - 11:00 p.m., including weekends Experience in timeshare industry preferred One years experience in a call center or customer service environment Very strong sales techniques Excellent verbal and written communication Self-motivated, positive, hardworking individual Must be extremely organized, able to multitask, have excellent problem solving skills and demonstrate the ability to exercise good judgment in pressure situations Demonstrate working experience with MS Office Outlook, Word, Excel, Power Point Recruiter Contact: Amanda Permaul Amanda.permaul@bluegreenvacations.com 407-587-8274 We are an equal opportunity employer and drug-free workplace. If offered employment, applicant must be willing to submit to a background check/drug test. -----> SOFTWARE COMPATIBILITY <----- Our career opportunity portal works best when you are using the following systems and browsers: Windows: Internet Explorer version 8.0 and 9.0 Firefox version 18.0 and 19.0 MAC: Firefox version 18.0 and 19.0 (for external job seekers only)