all VIP guest requests, reservations, transportation and service amenities. Provides support to staff and handles special requests and guest problem/complaints to ensure excellent guest service. Assisting VIP guests registration at the hotel and settling accounts upon check - out. Ensures flawless delivery and execution of service excellence to both internal and external customers thru the reservation queue, virtual and actual front desk and limousine desk. Ensures all customer contact is Courteous, Informative, Thorough and Friendly and accurate. ESSENTIAL JOB FUNCTIONS: Will assist Hotel Manager, Assistant Hotel Manager, Casino Hosts, Credit Executives and Casino Personnel with arranging special services for quality customers. Acknowledge, greet everyone every time and with customers who approach the front desk. Give clear directions to guests. Complete required paperwork for various front desk transactions and input information into the computer. Process all transactions by accepting money or credit card and make the necessary change or card transaction accurately for Virtual and Actual Hotel and check guests in and out. Checks all same and next day arrivals to ensure optimum accuracy of reservations. Audit commercial seat block reservations daily to ensure accuracy. Assists in coordination of pre-registering VIP guests, special preferences, and guest mail with the Front Desk. Coordinates room service amenities (i.e. fruit baskets/wine in rooms, entertainment information, etc.) and provides information and direction to local and area attractions. Handles guest complaints and communicate with Casino Marketing regarding complementary items. Utilizes player-rating system to provide information to management for comping determination for Casino. Utilizes player rating system to determine gaming customers for room assignments. Maintains security and confidentiality of files, records, and lists. Maintains high standard of courtesy, professionalism, and discretion in communications to, or about, preferred customers, their arrangements and finances. Greets and assists customers; provides information on services available and coordinates all necessary arrangements as required. Must stay informed of all room types, rates and offers available through Harrahs New Orleans Casino. This position also processes requests from casino VIP guests, including but not limited to, room reservations, transportation, restaurant, commercial seat block and special event reservations. All these duties are to be fulfilled while maintaining consistently exceptional guest service. VIP Coordinator are aptly able to field guests complaints and problems in a courteous, efficient, professional and friendly manner. VIP Coordinator are to work the virtual/actual front desk and understand the check-in, check-out, and loading of inventory processes. VIP Coordinator will handle customer questions about hotel folios, reservations, and other hotel specific questions. VIP Coordinator will also handle limousine requests, answer the limo request phone line and make changes or updates as needed. VIP Coordinator must also understand and be able to complete all of the duties of Front Desk Agents, Rooms Control, and Office Coordinators this includes but is not limited to telephone and face to face interactions with guests and co-workers. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. QUALIFICATIONS: High school diploma or equivalent required. Previous experience in the hospitality industry, preferably hotel front desk and/or night audit. Knowledge of basic computer programs, customer service and telemarketing is essential. Typing and Computer skills assessment. Minimum 35 WPM. Six months to two years previous experience in hotel or casino environment is required. Must be able work along with the team. Must present a well-groomed appearance and display proper telephone etiquette. Excellent oral, verbal and customer service skills expected. **PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: **Must be able to maneuver to all areas of the casino, and hotel including in and around Pit areas. Must be able to bend, stoop, reach, kneel, twist, and grip items when necessary. Must have the manual dexterity to operate a typewriter, computer, 10 key adding machine, photocopier, fax machine and telephone. Must be able to respond calmly and make rational decisions when handling guests demands in a fast paced environment. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. GAMING PERMIT: Non-key Harrahs reserves the right to make changes to this job description whenever necessary. NA **Primary Location: **Louisiana-New Orleans **Work Locations: ** **Organization: **Caesars Entertainment Corporation **Job Level: **Entry Level