role will be to manage all aspects of the customer journey while on property, simultaneously coordinating with account development team members on pre- and post- trip planning. The VIP Host will constantly strive to delight our guests; exceed their expectations through gracious, enthusiastic, and personalized service. Candidates should have sharply honed interpersonal skills; inspire confidence and exude authenticity with regard to both guest and team interactions. The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Members of the VIP Hospitality Team will work to resolve customer issues using a rich set of tills which include real time customer data and alert systems. Members of this team will operate on a highly collaborative way and will deliver on our service promise, while be held accountable for all service opportunities that may arise. The VIP Host is a critical role in the success of Caesars Entertainment being able to deliver its missions, vision, and values. High School Diploma or equivalent 3 to 5 years experience casino/hotel, customer service, host or other account management experience Ability to read, write, and speak English sufficiently to perform job Outstanding public relations skills and outgoing personality Excellent customer service skills Ability to respond calmly and make rational decisions, when handling guests and employee conflicts. Ability to maneuver throughout all areas of the property. Manual dexterity to operate a computer and other necessary office equipment Strong attention to detail with both trip logistics and customers Ability to think independently in making decisions to maximize customer service experience and program profitability Ability to effectively manage time and perform multiple tasks simultaneously Proficient with customer Point-of-Service systems Excellent interpersonal, communication, problem solving and analytical skills required A systematic and process oriented mind set to ensure seamless end-to-end customer experiences Typing and adding machine skills Mathematical abilities: addition, subtraction, multiplication, and division; ability to make change for guests Ability to stand for long periods of time Ability to listen and respond for visual and aural cues Flexibility to work various shifts including overtime when necessary Ability to get along with co-workers and work as a team A neat and professional appearance Additional but Not Necessary: Luxury service experience Knowledge of computer software: MICROS system Entertainment background or restaurant experience Prior experience as cashier preferably in hospitality industry Proficiency in multiple languages **Primary Location: **NV-Las Vegas-The LINQ Hotel and Casino **Work Locations: ** **Organization: **Caesars Entertainment Corporation