Team Member Front of the House Operations - Full Time / Part Time Chick-fil-A Reisterstown 8,748 reviews - Reisterstown, MD 21136 Full-time, Part-time Role Summary Work with the Leadership Team in pursuit of excellence in Front of House (FOH) Operations (to include Drive Thru). Specifically this role is to serve as a leader, mentor, and ambassador for the FOH Team ensuring that Chick-fil-A Reisterstown is successful in the following areas: * Front of House Operations to include drive thru operations * Leadership and Personal Development of Front of House Team * Vision and Service Model compliance throughout all areas of oversight General Responsibilities: * Develop a restaurant culture that encourages the following: A culture of food safety, product knowledge, leadership, stewardship, hospitality, generosity, and excitement. Incorporate this into training, ongoing development, communications, and everyday culture * Maintain vision alignment with the Operator and the Leadership Team * Ensure stewardship systems are taking place throughout the restaurant * Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of Chick-fil-A Reisterstown * Create a center of excellence for area of responsibility by creating, leading, and implementing systems that will be the standard for innovation, which will produce a high performance team for Chick-fil-A Reisterstown * Oversee speed of service, hospitality, and completion of goals within FOH * Follow all Chick-fil-A Reisterstown standards and procedures - Ensure and coach Team Members/Leaders to consistently follow all Chick-fil-A Reisterstown processes and procedures * Work with the Operator and Leadership Team during hiring process, completing resume screening, interviews, and reference checks as necessary * Create, maintain, and approve all schedule and shift changes among FOH Team Members - Ensure that leaders are finding appropriate coverage for call-offs and no shows * Perform discipline for actions that do not meet Chick-fil-A Reisterstown standards and execute discipline documentation for all team members who fail to meet expectations * Drive sales growth mentality and encourage creativity and innovation throughout the business Skills: * Strategic thinker, Goal-oriented, Tech-savvy * Great communicator both in handling difficult situations and a diverse team * Mature, dependable and results-oriented * Ability to work in a team environment * Very detailed oriented & keenly observant * Professional marketing or communications experience * Maintains a number of business and professional community contacts * Self-starter, creative and flexible * Good business sense, achiever * Strong project/time management skills * Proven history of consistently performing at a high level * Unquestionable integrity that will represent the Chick-fil-A Brand well * Passionate about building relationships with customers and Team Members * Servant spirit with strong sense of stewardship Specific Experience: * Required: High School Diploma or equivalent * Required: Strong analytical and problem solving skills Preferred qualifications: * Experience as a leader within food service operations * Years of Experience: 2 * This person must be skilled in time management * This person must be self-directed and highly organized * This person must master all knowledge and skills of every position in the Restaurant 17 hours ago - save job - original job