Job Description

Job description

The Service Manager is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Managers to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed, and assist others with those tasks.

In addition to following Chipotle’s policies and procedures, principal responsibilities include, but are not limited to:

FOOD QUALITY Making sure great tasting, high quality food is served. Resolving food quality issues. Managing food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and enforcing the Daily Food Safety Checklist and food safety policies and procedures.

CUSTOMER INTERACTION Resolving customer incidents and working to ensure positive customer experiences.

TEAM MANAGEMENT Managing crew breaks, shift changes, shift meetings, and line schedules. Developing and cross-training all front of house Crew. Assisting with Crew performance reviews and the resolution of performance issues. Training and developing future Service Managers.

OFFICE ADMINISTRATION Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork. Overseeing office equipment and making sure office supplies are ordered as necessary. Ensuring the proper quantity of supplies are available as needed. Troubleshooting back of house computers and POS system.

MISCELLANEOUS Ensuring the line and reach-in cooler are organized and clean. Managing daily and weekly cleaning of the line, dining room, restrooms, and patio. Assisting with the execution of marketing promotions.

THE IDEAL CANDIDATE WILL:

· Be able to understand and articulate Chipotle’s Food With Integrity philosophy

· Have knowledge and experience of cash handling policies and procedures

· Have knowledge of Food Safety and health department matters

As Kitchen Manager, you’ll learn how to prepare great food, grill meats, and sauté vegetables. You are responsible for making sure our food is absolutely delicious. You’ll order the food and train others to become future kitchen managers.

The Kitchen Manager enjoys the responsibility of ensuring the quality and safety of Chipotle’s delicious food every day. They see to it that the kitchen is clean, organized and well stocked; and that the equipment is properly maintained and in good condition. Throughout the process they are training and developing Crew members, to help them learn to become future Kitchen Managers. At its core, as with every position at Chipotle, it is about promoting teamwork and creating a great customer experience. While on the clock, the Kitchen Manager is always busy on their feet, accomplishing their station’s goals, taking on tasks that they see that need to get done, and pitching-in to help their teammates.

In addition to following Chipotle’s policies and procedures, principal responsibilities include, but are not limited to:

FOOD QUALITY

• Ensuring food quality by cooking and prepping food to order, and following kitchen procedures
• Monitoring food waste and inventory levels, and resolving food quality issues

TEAM DEVELOPMENT

• Developing a strong team dynamic between back of house Crew and front of house Crew
• Training and developing Crew members to be future Kitchen Managers
• Communicating with Crew members effectively in order to ensure great customer service and throughput

MISCELLANEOUS

• Ensuring the kitchen is properly cleaned and sanitized
• Monitoring kitchen equipment and ensuring it is kept in good repair; making sure malfunctioning equipment is repaired as quickly as possible
• Ensuring that the kitchen itself and all Crew members meet the necessary guidelines to ensure there are no injuries or accidents
• Filling out Material Safety Data Sheets (MSDS) and Inventory Rotation (FIFO)

THE IDEAL CANDIDATE WILL:

• Have the ability to understand and articulate Chipotle’s Food With Integrity philosophy
• Have the knowledge and ability to speak, write, and understand the primary language(s) of the work location
• Have a high school diploma
• Have restaurant experience

Company Description

Chipotle is much more than a restaurant - it's a chance to build something extraordinary for yourself and your community.