Claims Administrator - Grade 10 - $60,923.20 ~ $85,300.80 ~ $109,657.60
This position will be posted from December 8, 2025 to December 19, 2025 by 4:00pm.
Must be able to pass a drug and alcohol test and a background check. DRPA and PATCO are subject to federal law, under which marijuana continues to be illegal.
Please check your spam or clutter for any emails regarding this selection process.
**Basic Purpose of Position : **
The purpose of this position is to provide the full range of claims administration and investigation services for DRPA and PATCO (collectively “Authority”). This includes all lines of Authority insurance and areas of risk including but not limited to property, general liability, automobile liability, marine liability, casualty, short term/long-term disability, medical leave of absence and workers’ compensation, ADA, FMLA and paid parental leave programs. Another function of this position is to effectively manage and mitigate costs associated with losses resulting from damage to property or bodily injury to employees and customers using Authority facilities. This position also plays a key role in better understanding Authority losses and recommending steps to prevent future losses of a similar nature.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the duties, responsibilities, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Authority will adhere to all applicable laws and regulations in assessing an employee's ability to carry out or otherwise meet the job requirements set forth herein in a satisfactory manner.
Major Responsibilities and Duties
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Provide support and develop information useful for insurance policy renewals, self-insurance applications, and appropriate funding.
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Assist in assessing risks and recommending program alternatives to reduce and mitigate losses.
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Develop policies and procedures relating to the efficient administration of various claims management programs, including but not limited to return to work programs by ensuring that the Authority operates its claims management programs in conformance with applicable laws, acts, statutes, bond covenants and generally accepted industry practices and policies.
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Responsible for managing and quality control of claims and making settlement recommendations to the Office of the General Counsel and other relevant staff.
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Maintain extensive knowledge of all of the Authority facilities, including the condition and site-specific risks associated with same.
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Establish consistent reporting and follow-up procedures for all claims involving customers, employees, and Authority equipment or property.
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Maintain Authority database and conduct monthly reconciliation of vendor invoices and statements for all insurance and benefit programs. Ensures quality assurance and vendor compliance by conducting site review of claim files and procedural audits. Serves as Authority representative to various carriers, TPA’s and vendors to resolve billing, claim and administrative issues.
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Evaluate accident and claim trends to develop pro-active corrective measures. Identifies trends and makes recommendations to the appropriate party for improvement.
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Undertake appropriate investigations of recurring accidents to ascertain root cause and possible preventative measures that can be implemented.
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Investigate and preserve all records relating to employee and customer injury incidents to determine validity and liability. Monitors claims and where appropriate forwards to third party administrator.
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Investigate and preserve all records of property damage incidents to determine validity and liability; identifies areas for third party recovery subrogation and recovery of monetary damages.
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Process self-insured damage claims timely.
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Process ADA, FMLA, medical leave of absence, paid parental leave and short term/long term claims.
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Monitor management of self-insurance programs by budgeting and review of payments to claimants and attorneys. Establish reserves with feedback from counsel and third-party administrator.
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Review weekly and bi-weekly claim disbursement invoices for accuracy and submits for payment approval. Review invoices from outside attorney for services rendered. Review monthly Loss Run reports for accuracy and submit general liability reserve and workers’ compensation reserve information with appropriate allocation of departmental charges to Finance.
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Maintain, organize and prepare loss data for various reports and ensure proper communication of pertinent data with various levels of management and auditors.
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Prepare litigated cases for the Authority’s defense and forwards those claims to house counsel. Assist legal counsel in the investigation and defense and assertion of claims; and in the coordination and assembly of responses to legal pleadings on behalf of the Authority.
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Report on automobile incidents to appropriate insurance carriers to protect the interests of the Authority.
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Assist in gathering information in any type of alternative dispute resolution.
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Provide training and education relating to compliance with work injuries, medical leaves, disabilities, accommodations, liabilities, and other work injury claims.
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Recover monetary damages from others for property damage caused by them to Authority property. Results are measured in amounts of money recovered vs. apparent costs of loss less reduction for negligence of the Authority (if any).
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Perform other related duties as required and assigned by the General Counsel.
Core Value Competencies
Safety: We promote safety in all we do. Our commitment to the safety of our customers and employees is paramount.
Integrity: We are committed to the highest level of ethical conduct, personally and corporately. We accomplish this by being open and honest, and by meeting our commitments to each other, our customers and our region.
Customer Service: We deliver the best, highest quality service to our customers because they are our primary concern. We provide quality service by focusing on both internal and external customers.
Quality: We value and recognize quality performance and strive for the highest quality in all we do. We accomplish this by monitoring our work, systems and processes and taking action to ensure that they meet or exceed standards.
Teamwork: We work as a team. We encourage our employees to develop and contribute their talents cooperatively. When one of us succeeds, we all succeed. Effective teamwork includes working cooperatively with others as part of a team- as opposed to working individually or competitively- to accomplish shared objectives.
Communication: We encourage communication in and between all parts of our Authority because we believe the free exchange of information is vital to unity, effectiveness and service among our employees, and to our customers and the region we serve. We are committed to delivering clear, effective communications and taking responsibility for understanding others.
Innovation: We are leaders in finding new approaches and encouraging new ideas. We welcome the exchange of new ideas to improve the Authority. We foster and initiate new ideas, methods and solutions to support the mission and objectives of the Authority.
Dependability & Accountability: We can be relied upon to do the work that's required every time. We are consistently at work and on time, ensuring that work responsibilities are covered and expected results are achieved.
Self-Development: We take steps to ensure continued learning and professional growth.
Problem-Solving: We accurately assess problems and effectively and efficiently arrive at excellent solutions.
Required:
Preferred:
Environmental Working Conditions and Physical Effort
How Often: (check the appropriate box)
Occasionally = Less than 1/3 of the time
Frequently = From 1/3 to 2/3 of the time
Constantly = More than 2/3 of the time
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How much exposure to the following environmental conditions does this job require?
None
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Occas
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Freq
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Const
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x
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Normal office situation
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Wet or humid conditions (non-weather)
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Work near moving mechanical parts
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Work in high, precarious places
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Fumes or airborne particles
x
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Toxic or caustic chemicals
x
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Outdoor weather conditions
x
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Extreme cold (non-weather)
x
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Extreme heat (non-weather)
x
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Risk of electrical shock
x
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Risk of radiation
Select the level of noise that is typical in the work environment for this job.
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x
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Very Quiet Conditions
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x
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Quiet Conditions
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x
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Moderate Noise
x
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Loud Noise
x
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Very Loud Noise
PHYSICAL EFFORT
How much on-the-job time is spent performing the following physical activities?
None
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Occas
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Freq
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Const
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x
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Stand
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x
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Walk
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x
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Sit
x
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Stoop, kneel, crouch or crawl
x
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Climb or balance
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x
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Reaching by extending hand(s) and/or arm(s) in any direction
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x
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Uses hands to finger, handle, or feel
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x
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Talk or good hearing
x
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Taste or smell substances worked with on the job
Does this job require that weight be lifted, or force be exerted? If so, how much and how often?
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x
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Lifts weight or exerts force up to 10 pounds
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x
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Lifts weight or exerts force of 11 to 25 pounds
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x
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Lifts weight or exerts force of 26 to 50 pounds
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Lifts weight or exerts force of 51 to 100 pounds
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Lifts weight or exerts force more than 100 pounds
Select the specific vision requirements of this job.
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x
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Close vision
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x
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Distance vision
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x
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Peripheral vision
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x
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Depth perception
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x
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Ability to adjust focus
_Note: The above statements are intended to describe the general nature and level of work being performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of associates assigned to this job. _
EEO/AA/DVM
Required Skills
Required Experience