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Operations "Bench" Support Manager

Columbus Hospitality Management

Operations "Bench" Support Manager

Columbus, OH
Full Time
Paid
  • Responsibilities

    Columbus Hospitality Management is seeking an experienced, well-rounded Operations Management professional to serve as our Operations Support Manager for the property locations in our portfolio (to include but not limited to locations across Ohio, North Carolina, California, and Florida). The ideal candidate for this role has a demonstrated skill set that is fully aligned with the description outlined below. Additionally, this individual MUST have flexible availability to include weekends, evenings, and out-of-state travel, the ability to travel on short notice, and the ability and willingness to be on site at our properties a majority of the time on behalf of the organization. Travel and flexibility is crucial to this role.

    Primary Responsibilities

    The summary below is a brief overview and does not include all expectations and responsibilities. The CHM Operations Support Manager will be responsible for managing complex assignments/projects as assigned and will be expected to have the skills and abilities to deliver results.

    Works on assignments in the field on behalf of the Columbus Hospitality Management support office.

    Supports our assets when there is a vacant management position within their organization, fulfilling that role for a defined period of time, until a permanent replacement is named and trained. The field support primary opportunities will include front office management, housekeeping management, food and beverage management, sales management, and conference services management.

    Supports all Columbus Hospitality policies and procedures, and implements and trains our teams accordingly while on assignment.

    Ensures the Columbus Hospitality culture is evident and fostered in all our environments.

    Inspects to ensure that all compliance, safety, sanitation, energy management, preventive maintenance and other standards are consistently met during their time at our assets.

    Assures that all standard operating procedures for revenue generation, operations management, and cost control are in place and consistently utilized.

    Acts as an extension of our support office in creating, managing, and ensuring high standards of service, offerings, and quality at all assets.

    Ensures that all legal requirements are consistently adhered to including wage and hour and federal, state and/or local laws pertaining to property operations.

    Researches new products/approaches and develops an analysis of the cost/profit benefits.

    Develops and implements policies and procedures for operations, human resources, and training.

    Facilitates Columbus Hospitality operations, leadership, and human resources training in the field.

    Monitors purchasing and receiving procedures for products and supplies to ensure proper quantity, quality and price.

    Reviews new techniques for service and offering presentation and training to maximize guest and associate satisfaction and to minimize cost.

    Maintains appearance, upkeep and cleanliness of all operational departments while on assignment.

    Prepares detailed plans and creates professional presentations.

    Required Skills

    Must be fluent and highly functional in all aspects of Microsoft Office Suite.

    Professional Certification in your primary discipline.

    Requires excellent communication skills, both verbal and written.

    Extensive knowledge of hotel and food & beverage operations.

    Ability to work well with diverse personalities, including ownership.

    Must be detail oriented with outstanding organizational, communication and conflict resolution skills.

    Must be able to work independently with a positive, proactive, self-motivated and empowered attitude.

    Must be able to identify opportunities and execute a plan to completion for improvement.

    Must possess excellent computational ability.

    Must possess budget knowledge.

    Must possess basic computer skills with the ability to compile comprehensive reports for ownership and management.

    Must have excellent leadership capability and customer relations skills.

    Must possess excellent teaching and training skills.

    Travel

    Local and regional travel is required, resulting in overnight trips. This position requires the successful candidate to have a valid Driver’s license. The successful candidate would have to provide proof that s/he has a valid driver’s license upon being hired.

    Required Experience

    Associate or Bachelor's degree or commensurate work experience.

    Minimum of 3-5 years experience in a leadership role in a full-service hotel or event center environment.

    Minimum of 2-3 years experience in a leadership role in food and beverage.

    Demonstrated longevity in previous roles and related skills to fulfill job requirements

    Ability to lead a team to fully deliver on guest, partner, management company, and owner expectations.

    Analytical skills and an ability to quickly problem solve effectively with little supervision.

  • Industry
    Hospitality