Goals and Objectives:

• Primary point of contact for the Space 530 clients and represent the space as the first and last person clients and guests see.
• Create a welcoming and collaborative environment.
• Assist with keeping the space fully operational and processes are running smooth.
• Develop community initiatives designed to create connections between members.
• Strong team player who can make decisions and excels in a fast paced, ever changing environment.
• Take direction from the Community Manager and Managing Director to support Space 530 as necessary.

Duties and Responsibilities:

Point of Contact / Greeting / Client Engagement

• Primary point of contact for the Space 530 clients and represent the space as the first and last person clients and guests see
• Provide multiple levels of support to Space 530 tenants and guests-- including customer service, guest greeting, front desk service with mail and package receiving
• Manage and coordinate client move ins and move outs, prepare and distribute collateral
• Answer “walk-up” tenant and guest questions or refer inquirer to additional resources

Marketing Responsibilities

• Manage meeting room calendar and process reservation transactions
• Assist with meeting room outreach and initiatives for new and existing clients
• Work on community initiatives designed to contribute to a positive tenant experience
• Capture photos of meeting room set ups, communal space, & offices
• Assist with social media posts and marketing collateral

Building Operations & Management

• Maintain strong communication with clients and internal team members
• Assist with building operations and scheduling maintenance to ensure highest level of user experience
• Maintain the vibe, cleanliness, and organization of the space
• Order and restock consumables
• Coordinate and assist with meeting room turnover to maintain the Space 530 appearance
• Organize and track communications and scheduling from tenants and vendors
• Identify issues for escalation to Space 530 team
• Analyze tickets by area to identify and resolve issues presented, i.e. insufficient cleaning staff, repeating IT-related failures, malfunctioning conference room equipment, etc.

• Four year college degree preferred but not required
• Dedicated to high levels of customer service. Sales experience is a plus!
• Exceptional organizational and multitasking skills
• Strong communication (verbal and written) skills
• Ability to prioritize multiple tasks and meet deadlines with demonstrated initiative
• Proficient in Microsoft Office and basic computer skills. Design skills are a plus!
• Fast, agile and responsive culture and attitude
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy

paid time off, health care