Job Description

As a Security Officer , you will play a critical role in maintaining a safe, secure, and welcoming resort environment for guests, team members, and visitors. This role combines traditional unarmed security responsibilities with a strong hospitality and guest service focus. In addition to protecting company assets and responding to emergencies, Security Officers serve as a visible, professional presence dedicated to guest safety and positive interactions.

This is an excellent opportunity for individuals interested in corporate security, hotel security, or hospitality-based security roles , including those new to the field.

What you will do:

• Serve as a first responder to incidents involving medical, fire, or law enforcement emergencies, within the scope of Security Officer duties
• Maintain a high-visibility, uniformed security presence throughout property
• Monitor and control access at designated entry and exit points
• Operate and monitor security systems, including surveillance cameras, fire alarm panels, and monitoring stations
• Conduct routine safety and security inspections in accordance with company policies
• Respond to guest and team member security concerns in a calm, professional manner
• Prepare accurate, detailed incident reports and maintain security logs and records
• Assist guests with safety-related requests, including lost and found management
• Perform traffic control, parking enforcement, and crowd management as needed
• Support public safety officials (police, fire, EMS) during incidents
• Manage key control and accountability procedures
• Perform additional duties as assigned by Security Leadership

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What you will bring:

• Hospitality, guest service, or customer-facing experience
• Previous experience in security, law enforcement, military, or protective services is a plus but not required
• Strong verbal and written communication skills
• Basic proficiency with computer systems and email
• Ability to remain calm, professional, and decisive in high-pressure situations
• High level of integrity, judgment, and attention to detail
• Professional, customer-service–oriented mindset aligned with resort hospitality standards

Education & Certifications

• High School Diploma or GED required
• Unarmed Security Officer License (state-specific) preferred * Qualified candidates without a license may receive assistance obtaining required certification upon hire
• First Aid, CPR, and AED certifications preferred but not required

Qualifications & Requirements

• Must be 18 years of age or older
• Flexible availability to work days, nights, weekends, and holidays
• Ability to pass a background check, drug screening, and motor vehicle record (MVR) check
• Physically able to work indoors and outdoors , stand/walk for extended periods, climb stairs, and respond quickly in emergencies

Additional Information

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.