Job Description

The Crew Relations Specialist provides administrative, reporting, and operational support to the Crew Relations team. This role manages the daily Crew Hotline process, supports Crew Relations Leaders, organizes case-related documentation, and helps maintain accurate and timely Crew Relations data. The Specialist plays an essential role in supporting Restaurant Crewmembers and ensuring issue management processes run efficiently.

Your Impact and Responsibilities:

• Receive all initial Crew Hotline concerns (via EthicsPoint, Marketforce, and COT processes) and assign them to designated Crew Relations leaders, providing immediate updates on high-risk concerns
• Enter case-related data into the Crew Hotline issue management system
• Conduct research to support investigations, including pulling payroll records, Crewmember schedules, Restaurant video, and personnel records as needed
• Maintain and update the EthicsPoint Issue Management System, ensuring accurate documentation of cases and related files
• Compile, prepare, analyze, and maintain all Crew Hotline reporting and Crew Relations data
• Update and maintain Crew Relations processes, documents, and protocols
• Help design and implement Crew Hotline audit processes, including audit frequency and documentation standards
• Conduct recurring audits on all Crew Hotline cases to ensure complete and accurate case files
• Summarize audit findings and share insights with Crew Relations leaders, recommending continuous training opportunities based on results
• Provide key administrative support for Crew Relations leaders as needed
• Support ongoing team needs, documentation management, and coordination activities

Qualifications

• 2+ years of Human Resources administrative experience in a fast paced environment
• Associate degree or equivalent experience
• Proficiency in Microsoft Office (Excel, Outlook, PowerPoint, and Word)
• Ability to handle highly sensitive information with strict confidentiality
• Strong organizational skills with the ability to multi-task and prioritize
• Demonstrated adaptability with a commitment to continuous process improvement
• Strong sense of urgency without sacrificing quality

Preferred Qualifications:

• Experience using Workday
• Prior experience with employee relations or issue management

Additional Information

All your information will be kept confidential according to EEO guidelines.

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