Job Description

The Crew Support Coordinator provides administrative support to the Crew Resources department. This role will be responsible for providing best in class support to our crewmembers and managers regarding policies and procedures, pay, benefits, retirement, time off, and onboarding.

Your Impact and Responsibilities:

• Responds to email and phone inquiries regarding any Crew Resources questions, including but not limited to benefits, onboarding, retirement, compliance, and general policy questions
• Creates cases in EthicsPoint and assigns them to the appropriate Crew Relations Leader to resolve
• Escalates crew and manager questions to Crew Resources Specialists, as appropriate
• Reviews and approves crew self-service tasks in Workday
• Assists crew with employment verification requests and routing them to our third-party vendor
• Provides managers with information on crewmembers’ eligibility for rehire
• Responds to unemployment requests
• Supports several core compliance items, including I-9, E-Verify, and Labor Law compliance
• Provides administrative support for the annual Best Places to Work surveys
• Performs other duties and projects as assigned

Qualifications

• 1-2 Years of prior Human Resources or Customer Service experience in a fast-paced work environment
• Able to handle highly confidential information and maintain strict confidentiality
• Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
• Self-driven, flexible, and highly energetic with strong written and verbal communication skills
• Able to work effectively and efficiently both independently and collaboratively
• Microsoft Proficient: Excel, PowerPoint, and Word
• Bachelor’s degree in related field or equivalent experience

Additional Information

The physical work environment for this role includes a combination of working from a home-based office, representing Raising Cane’s out in the community, as well as time spent in our Restaurants. This can and will include working in a fast-paced kitchen and interacting with and serving customers. This requires extended periods of physical exertion such as walking, standing and lifting. It also includes working both inside and outside in varied temperatures, with and around food products and common allergens, industrial equipment, commercial cleaning products, and requires use of personal protective equipment and ergonomic activities necessary to complete the job function.

All your information will be kept confidential according to EEO guidelines.

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