Job Description

Your Role at Raising Cane’s:

The Customer Relations Representative I serves customers beyond the restaurant by handling customer
recovery in a caring, genuine, and authentic way. This role focuses on working through all calls and cases,
ensuring they are all accurately documented and coded appropriately.

Your Impact and Responsibilities:

• Engage with our customers on general inquiries, food and service complaints and compliments, community involvement requests, technical issues with the app, and other various topics
• Thoroughly document all calls, emails, postal mail, or web forms received in the contact center case management software
• Follow processes and procedures and work diligently to recover customers on the first contact

Qualifications

Requirements for Success:

• 1+ years’ experience in customer relations or as a Raising Cane’s customer-facing crewmember or certified trainer
• Availability to work full-time varied schedule, including days, evenings, and weekends
• Must be able to work on-site at the Restaurant Support Office in Plano, TX, and work remotely from a professional, distraction-free home environment as scheduled
• Ability to professionally and empathetically engage with customers for de-escalations and resolutions
• Ability to multi-task, while maintaining attention to detail and working quickly
• Exceptional comprehension, auditory, written, and verbal communication skills
• Proficiency in Microsoft Office: Excel, PowerPoint, Word, and Outlook

Additional Information

All your information will be kept confidential according to EEO guidelines.

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