Team Member Job Description (NOT A SEASONAL/SUMMER POSITION)
Reports to Store Manager
If Store Manager is not present, then to a Shift Leader
As a Team Member of Emerald City Smoothie, the chief responsibilities include excellent customer service and courtesy. Team Members are also expected to use the knowledge of positional skills, maintain and implement health and safety guidelines and following all company policies and operational procedures. Team Members also need to provide quality products and services while maintaining a safe and clean environment to ensure a high level of customer satisfaction. Also, must have strong and highly efficient customer service skills and a positive attitude.
Job responsibilities include:
Arriving to each shift prepared and on-time
Fostering a healthy team-work environment
Providing excellent customer service
Maintain positive relationships with regulars
Greet every customer in a friendly and welcoming manner
Clear and accurate communication with customers and co-workers
Recommend an appropriate product to meet customer’s needs
Consistently serve all products to specifications
Executes proper portion control with all ingredients
Enhance customer experience through sampling
Following all company operational policies and procedures
Keeping workstations and back of store tidy and clean
Following health, safety and sanitation guidelines for all products
Responding to directions in a timely manner
Washing dishes
Stocking and prepping ingredients
Making quality smoothies in an efficient manner
Keeping store stocked and clean
Handling cash transactions while adhering to ECS cash handling policies
Communicating concerns to Store Lead and/or Manager
Requirements:
Previous Customer Service Experience of at least 6+ months (12+ months preferred)
Barista experience a plus
Can lift 40 lbs
Has a positive & friendly personality
Good at getting details correct
Able to be successful in a fast paced work environment
Must be 18 years of age or older
Benefits:
Free Smoothie with every shift
Free work shirts and apron
Paid Time Off
25% ongoing discount off retail items in our store
No late nights, we close at 9 pm or earlier and your out by 9:30 pm
Flexible work schedule, excellent fit for college students with changing schedules
Fun and upbeat work environment
Team with Positive Attitudes and good work ethics
We have a 2nd store at Alderwood Mall if you want more opportunities to pick up shifts
We can work with a 2nd job
Pay:
Starting hourly pay is $15.74 per hour plus tips. You should make $19-27* per hour including tips. *We cannot guarantee tips.
Allergy Information:
We do not recommend our workplace for anyone with a peanut allergy or who is highly sensitive to dust-like allergens in the air (due to our dry bar and dry ingredients used).
Staff Quotes:
"A flexible job with college. I really liked my tips and it was a fun work environment with opportunities for advancement"
"Chill dress code plus good music"
"Fun co-workers and friendly regulars that make each shift fun"
EEO:
Emerald City Smoothie is an Equal Opportunity Employer. Employment opportunities at Emerald City Smoothie are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex, pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.
If you are interested, please apply here and BREAK OUT YOUR AVAILABILITY BY DAY WHEN YOU APPLY!! You can put this information in the questions asked when you apply.
Availability:
If your availability changes soon, please specify what it changes to. We are a retail environment and weekends and evening availability is important to us.
Job Type: Part-time. This position 2-5 shifts per week and can grow into more. Please specify how many shifts or hours your preference is.
Job Type: Part-time
Salary: $19.00 - $27.00 per hour
Benefits:
Employee discount
Flexible schedule
Paid time off