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MEMBER RECORDS ADMINISTRATOR

Employers Council

MEMBER RECORDS ADMINISTRATOR

Aurora, CO
Paid
  • Responsibilities

    Job Description

    This is a great opportunity to work in a small, team-oriented nonprofit with a focus of achieving success in the worldwide fight against lung cancer. We seek a motivated, organized individual with excellent communication and technical skills who also possesses a passion for our mission and provides superior support to our members and internal staff teams. 

    As the Member Records Administrator at The International Association for the Study of Lung Cancer, you will be the go-to person for our association management system (AMS) data analyses and queries. You will be the staff expert on the use of various tools for data hygiene, data structure, data analysis and reporting. 

    In this position, you will provide data, reports, and any database or data-related information that the program areas request. You will collaborate with internal customers to provide data segmentation recommendations and support for many different projects. As our go-to information expert, you will take ownership of our database, ensuring that information is accurate, up-to-date, and accessible. 

    Reporting to the Senior Director of Member Experience in Aurora, Colorado, you will work closely with all internal program areas and departments. Must be able to build and maintain constructive, cooperative relationships with employees across all levels and departments as well as IASLC members. Relocation and sponsorship are not available for this position. 

    ESSENTIAL FUNCTIONS: 

    • Serve as staff expert on the use of the AMS (membership database); guide and assist staff with data needs and reports; provide data analysis. 

    • Effectively collect, store, and update data in the AMS and maintain data integrity and security. Manage database updates, maintenance, and modifications to best serve IASLC needs. Participate in regular calls with the database vendor. 

    • Maintain updated lists and automated queries for email service tool and provide data segmentation recommendations and support for all promotional efforts. Oversee and manage the integration of the AMS and email tool. 

    • Lead data queries for regular reports including membership dues renewals, member subscription lists, certification renewals, monthly new member and recruitment reports, product sales, etc.; coordinate with staff and contractors as needed. Provide data queries for special projects as needed. 

    • Perform data reporting & list management functions; manage email data security & data hygiene, bounce and duplicate management 

    • Develop reports, diagrams, and data visualizations to accurately represent & illustrate data trends

    • Manage updates of the online self-service membership and customer processes such as join, renewals, product purchases, and meeting registrations to be sure the AMS supports these processes effectively. 

    • Support email marketing and website analytics by transforming raw data into actionable insights that can inform promotional and communications efforts. Assist with list segmentation for promotional efforts to drive results and website updates as requested. 

    • Ensure that the IASLC maintains compliance with GDPR and applicable data security standards and regulations. 

    Member Records Administrator – Revised 5/13/19 

    • Manage committee and other roster data to keep it current throughout the year; coordinate updates with volunteer leaders and staff liaisons. 

    • Respond to data inquiries from volunteer leaders and members promptly and professionally. 

    • Provide data support, data analysis assistance, surveys, and evaluation development, and prepare reports on results for staff as needed. 

    • Assist in resolving data or software issues, as well as internal and external user issues, troubleshoot and repair bugs in systems 

    • Periodic travel in support of IASLC Membership programs will be required. 

    • Perform other duties as assigned.

     

     

     

  • Qualifications

    Qualifications

    MINIMUM QUALIFICATIONS: 

    • A strong commitment to the mission of IASLC and compassion for those living with a lung cancer diagnosis 

    • 2-3 years of relevant experience using customer databases and/or data analytics 

    • Bachelor’s degree or equivalent education/training. BA/BS in information science, computer science, management information systems (MIS) or related field from an accredited college preferred. 

    • Demonstrated knowledge of database design and data techniques. Solid understanding of relational databases. 

    • High technology and internet literacy, with advanced knowledge of Microsoft Office Suite, including advanced proficiency in Excel. 

    • Experience with data extraction, reporting and analysis tools. Ability to gather data and provide accurate analysis. Knowledge of data analysis and reporting tools, email service tools, and/or Google Analytics a plus. 

    • Ability to work effectively with SAS applications such as association management systems. 

    • Nonprofit experience a plus. 

    • Ability to work flexible hours when required 

    • Ability to travel domestically and internationally, as requested (5-10%) 

    • Must be eligible to work in U.S. without sponsorship. 

    KNOWLEDGE, SKILLS, AND ABILITIES: 

    • Strong interpersonal communication and customer service orientation. Positive, professional demeanor when interacting with employees, members, vendors, and other stakeholders. 

    • Deep appreciation and respect for international cultural differences 

    • Strong troubleshooting skills with the ability to work analytically in a problem-solving environment. 

    • Ability to think creatively and implement ideas. 

    • Ability to work independently, as well as a member of a team, with an approach that is flexible, eager, and friendly. Enjoys working with others in a collegial, fast-paced environment. Self-motivated and uses downtime to be proactive. 

    • Ability to independently draft correspondence, format documents, design spreadsheets, and proofread typed material for grammatical, typographical, and spelling errors. 

    • Ability to plan, prioritize, and organize multiple projects effectively and independently 

    • Excellent time management skills, including ability to meet tight deadlines and work under pressure 

    • Ability to learn and navigate new software and database applications 

    • Ability to analyze and interpret data 

    PHYSICAL DEMANDS: 

    • Ability to sit at computer work station for extended periods 

    • Ability to lift 25 lbs. on an occasional basis 

    WORK ENVIRONMENT: 

    • Open office environment with computer work stations. 

    • Frequent phone use. Moderate noise level. 

     

    Additional Information

    If you meet our requirements and would like to be considered for this position, PLEASE APPLY HERE FOR IMMEDIATE CONSIDERATION.

     

     

     

  • Industry
    Hospitality