Position: Customer Service Representative (*Bilingual English/Spanish)

Location: Phoenix, AZ 85027

Schedule: 730am-4pm local AZ time M-F

Worksite Arrangement: In-office first 2 months, Hybrid after training period (3 days on-site, 2 remote)

Starting Compensation: $15-17/hr DOE

Start date: September 23, 2024

About Avenica

Avenica is a career-launching platform that uses data science, behavioral psychology, and performance coaching to unleash human potential and launch careers. By getting to know candidates beyond a resume and uncovering individual potential, we propel careers across the U.S. At Avenica, we put candidates first by advocating for them through the application and interview process. Learn more about Avenica and how we can support your job search at www.avenica.com.

Overview:

Avenica is currently evaluating talent for a Bilingual Customer Service Representative to support with health and other personal lines insurance. This person will be responsible for providing service to customers through phone and email regarding various claims and policy inquiries. Great opportunities for career growth! 

Responsibilities of the Customer Service Representative:

• Supporting policyholders with insurance product information and manage claim intakes
• Answering calls and responding to inquires with claims, service and intake related issues
• Provide detailed information about policy statuses
• Assist with basic technical troubleshooting for self-service related issues

Requirements:

• Minimum of high school diploma or equivalent required
• Bilingual in English and Spanish required*
• 2+ years of customer service experience required, insurance experience preferred
• Service-oriented and strong verbal and written professional communication skills in both English and Spanish
• Previous experience in a high-volume call center a plus
• Must be legally authorized to work in the US, Avenica is not able to provide sponsorship at this time
• Strong computer skills with the ability to quickly learn and navigate new systems
• Ability to work in a fast-paced environment with efficiency and accuracy

Avenica is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

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