Job Description

Under the direction of the EVS Director, the Manager is responsible for managing all aspects of environmental services operations, to ensure a clean, sanitary and professional appearance of the property. Develops and implements efficient/productive cleaning methods, supervises environmental services and manages administration of training programs, guest experience, and budget administration. Ensures compliance with standards and regulations.

Role and Responsibilities: (Includes but is not limited to the following)

• Manages the daily operations of the department.
• Regulates daily activities of team members, providing necessary guidance and support to maintain quality performance standards.
• Supervises environmental services and grounds keeping team members (as applicable) to ensure that work techniques, quality assurance standards, department policies and procedures and job specifications are adhered to.
• Interviews and selects team members and oversees department training and development.
• Administers annual performance reviews.
• Attends department and committee meetings
• Communicates effectively and consistently administrative directives to EVS supervisors and team members.
• Ensures compliance with departmental operations, fire, safety and infection control policies and procedures.
• Maintains an inventory list of supplies and equipment in the department.
• Participates and provides input with the fiscal EVS Departmental budget.
• Participates in the development and implementation of all departmental policies and procedures.
• Provides recommendations to Director of any changes in supplies or equipment to improve safety for the staff and patients and/or to reduce departmental costs.
• Provides supervision and scheduling of all supervisors.
• Provides training for all techniques and equipment used in the EVS department.
• Reviews and confers with supervisors the work schedules and assignments of EVS team members.
• Assume other duties and responsibilities as assigned/directed

Qualifications

Performance Requirements: (Knowledge, skills and abilities)

• Ability to communicate effectively in the English language in order to complete schedules, forecasts, discipline, inventory, etc. and be able communicate with other departments.
• Basic mathematical skills necessary to complete budgets, forecasts, and inventories.
• Knowledge of chemicals and cleaning procedures to maintain appearance of property (i.e., brass, marble, chandeliers, etc.).
• Ability to organize and prioritize work and meet deadlines.
• Ability to act independently while analyzing data and drawing conclusions from written and computer generated materials.
• Knowledge of public porters operations, to include appropriate staffing levels, service equipment, and guest relations. Good working knowledge of accepted standards of sanitation.
• Knowledge of labor law.
• Ability to maintain attendance in conformance with standards.
• Ability to maintain a neat, clean, and well-groomed appearance.

Additional Information

Experience Requirements

• 3 years minimum combined experience in environmental services, housekeeping, internal or public area maintenance or related departments.
• 1 years minimum management experience.

Education Requirements

• GED/High School diploma
• College degree preferred

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.