Job Description

What you will be doing:

• Perform a full range of aesthetic services including facials, nail services (manicures and pedicures), and waxing in accordance with established protocols and safety standards.
• Deliver a warm, professional, and personalized guest experience from consultation through service completion.
• Conduct thorough guest consultations to assess skin, nail, and hair-removal needs, contraindications, and preferences.
• Maintain complete knowledge of all spa services, products, and facility offerings.
• Prepare treatment rooms, tools, and products prior to each service, ensuring cleanliness, organization, and proper sanitation.
• Clean, disinfect, and sanitize all tools, implements, equipment, and work areas before and after each service in compliance with State of California regulations and property standards.
• Maintain strict adherence to infection control, hygiene, and safety protocols at all times.
• Review daily appointments, arrive prepared and on time for all scheduled services, and accurately document services as required.
• Recommend appropriate home-care products and service enhancements to support guest results and satisfaction.
• Maintain adequate inventory of supplies necessary to perform services and notify management of replenishment needs.
• Ensure treatment areas and common spa spaces are maintained in peak condition throughout the day.
• Address guest feedback or concerns professionally and promptly, escalating when appropriate.
• Report malfunctioning equipment, safety hazards, or sanitation concerns to management immediately..
• Deal with any guest complaints, comments or concerns with discretion and urgency.
• Follow and ensure that all colleagues follow all safety procedures and practices of the property; lead by example.
• Ensure guest satisfaction at all times by ensuring safety and service is always the spa’s first priority.
• Report dysfunctional equipment to management.
• Report any potential hazards or emergencies so they can be rectified immediately.
• Assure safety of the persons and the property of all within the premises by fairly applying hotel regulations and strictly following existing laws

Qualifications

• Service focused personality is essential
• Luxury resort or wellness experience is essential, ideally in Hawai'i.
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Experience and Education in Spa within a luxury resort setting.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.