Job Description

Join our leadership team as the Executive Housekeeper and help set the standard for comfort, cleanliness, and memorable guest experiences across our resort. In this key role, you will lead and develop a dedicated housekeeping team, ensuring every room and public space reflects our commitment to exceptional quality.

You will embody Westgate’s core values of Passion, Integrity, and Work Ethic in everything you do while shaping the culture and performance of the Housekeeping Department. At Westgate Resorts, our team members are the heart of our success. When you join, you become part of a company that values hospitality, teamwork, accountability, and professional growth.

If you excel in a fast-paced hospitality environment and take pride in creating spotless, welcoming spaces, this is your chance to lead with impact.

As the Executive Housekeeper, you will:

• Oversee all housekeeping operations to maintain exceptional cleanliness and presentation across the resort.
• Manage daily room assignments, inspections, schedules, and ensure all rooms are ready for guest and owner stays.
• Lead, train, and develop supervisors and staff to deliver consistent, high‑quality service.
• Ensure all cleaning procedures meet brand, health, and safety standards; maintain full regulatory compliance.
• Manage inventories, staffing levels, and departmental budgets to support efficiency and cost control.
• Coordinate with Front Office, Engineering, and Operations on maintenance needs, deep cleans, and special projects.
• Address guest and owner concerns promptly with effective service recovery.
• Conduct team meetings, performance reviews, safety training, and corrective actions.
• Monitor cleanliness scores, QA metrics, and reviews; drive continuous improvement.
• Promote a culture of safety, accountability, and operational excellence.
• Perform other duties as assigned by leadership.

Qualifications

• 2+ years of proven leadership experience overseeing housekeeping in a resort or hotel (100+ rooms).
• Flexible availability, including weekends, holidays, and varied shifts.
• Bilingual in Spanish preferred, but not required.
• Ability to lift up to 35 lbs.
• Strong leadership, communication, and interpersonal skills; able to represent the organization with professionalism and confidence.
• Clear and effective communicator who practices active listening and ensures understanding at all levels.
• Team‑focused leader who fosters collaboration, encourages contributions, and builds a cohesive, high‑performing staff.
• Results‑driven with strong accountability; sets high performance standards and consistently works to exceed goals.
• Strategic thinker with the ability to assess needs, plan effectively, allocate resources, and ensure strong operational execution.
• Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.