Job Description

Directs institutional housekeeping program to ensure clean, orderly, and attractive conditions of establishment by performing the following duties personally or through subordinate supervisors.

• Direct and manage all housekeeping operations to ensure exceptional cleanliness, sanitation, and presentation throughout the resort.
• Oversee daily assignments, inspections, and scheduling of housekeeping, laundry, and public area teams, and monitor guest rooms' readiness for arrivals, departures, and owner stays.
• Lead, coach, mentor, and train supervisors and line staff to achieve departmental goals, maintain high morale, and deliver consistent service excellence.
• Implement, maintain, and monitor cleaning procedures to meet brand, health, and safety standards; ensure compliance with all resort, brand, and regulatory requirements.
• Manage inventories, cost controls, staffing levels, and departmental budgets to maximize operational efficiency and profitability.
• Collaborate with Front Office, Engineering, and Operations teams to coordinate preventive maintenance, deep cleans, refurbishments, and anticipate guest and owner needs.
• Respond promptly to guest and owner inquiries or complaints, ensuring service recovery and adherence to resort standards.
• Conduct regular team meetings, performance evaluations, safety training, and disciplinary actions fairly and consistently.
• Continuously monitor quality assurance metrics, cleanliness scores, and online reviews, implementing strategies for improvement.
• Promote a culture of safety, accountability, and operational excellence throughout the department.
• Other duties as assigned.

Qualifications

• Proven track record leading a hotel housekeeping team in a large resort property of 800+ rooms for 2–3 years.
• Strong leadership, organizational, and operational skills in a fast-paced hospitality environment.
• Flexible schedule with availability 7 days per week, including weekends, holidays, and varying shifts.
• Bilingual (Spanish) is a plus, but not required.
• Associate’s or Bachelor’s degree in Hospitality Management, Hotel Management, or a related field preferred
• Minimum hospitality leadership training or supervisory coursework preferred

Additional Information

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.