Job Description
ForTec Medical is currently seeking an experienced full time Customer Care Specialist for our corporate office in Hudson, OH. The work environment is fast-paced with a focus on excellent customer service. Candidates must be available to work with in call center hours. This position will cover the hours of 10:30AM - 7:00PM and has a work from home/in office hybrid option.
PRIMARY RESPONSIBILITIES:
• Performs customer scheduling functions via high volume customer phone calls and emails • Communicates with team members regarding schedule additions/changes • Communicates with hospital staff, doctors regarding schedule additions/changes • Enters and updates work orders in on-line scheduling system • Updates customer notes in CRM system • Conducts confirmation calls • Provides general office assistance
Qualifications
SKILLS AND EXPERIENCE REQUIRED:
• Experience working in a high volume call center environment • Scheduling experience • Strong customer service skills • Professional phone demeanor • Work well under pressure during high volume calls • Problem solving skills • Ability to adapt to urgent priorities • Ability to resolve scheduling conflicts quickly • Ability to work independently with minimal supervision • Strong attention to detail • Ability to multi-task • Thrives in a team culture environment • Computer proficiency in Microsoft Office applications • Previous CRM experience helpful • Dependable
Additional Information
At ForTec, our employees enjoy:
All your information will be kept confidential according to EEO guidelines.
The Company is an equal opportunity employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, citizenship, ethnicity, national origin, age, disability, pregnancy, genetic information, sexual orientation, status as a member of the United States armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.