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Customer Care Specialist

ForTec Medical

Customer Care Specialist

Allen, TX
Full Time
Paid
  • Responsibilities

    Job Description

    ForTec Medical is currently seeking an experienced full time Customer Care Specialist for our corporate office in Hudson, OH. The work environment is fast-paced with a focus on excellent customer service. Candidates must be available to work with in call center hours. This position will cover the hours of 10:30AM - 7:00PM and has a work from home/in office hybrid option. 

    PRIMARY RESPONSIBILITIES:

    • Performs customer scheduling functions via high volume customer phone calls and emails • Communicates with team members regarding schedule additions/changes • Communicates with hospital staff, doctors regarding schedule additions/changes • Enters and updates work orders in on-line scheduling system • Updates customer notes in CRM system • Conducts confirmation calls • Provides general office assistance

  • Qualifications

    Qualifications

    SKILLS AND EXPERIENCE  REQUIRED:

    • Experience working in a high volume call center environment • Scheduling experience • Strong customer service skills • Professional phone demeanor • Work well under pressure during high volume calls • Problem solving skills • Ability to adapt to urgent priorities • Ability to resolve scheduling conflicts quickly • Ability to work independently with minimal supervision • Strong attention to detail • Ability to multi-task • Thrives in a team culture environment • Computer proficiency in Microsoft Office applications • Previous CRM experience helpful • Dependable

    Additional Information

    At ForTec, our employees enjoy: 

    • A flexible in office/work from home hybrid schedule that allows you to work from home 3 days a week
    • A generous PTO plan
    • A robust Health and Wellness Program
    • 401K plan with company match
    • Medical, Dental, Vision, Disability and Life Insurance

     

     

    All your information will be kept confidential according to EEO guidelines.

    The Company is an equal opportunity employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, citizenship, ethnicity, national origin, age, disability, pregnancy, genetic information, sexual orientation, status as a member of the United States armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.