Job Description

Pay Rate: $17/ hour - Use our Daily Pay benefit and get access to your pay as you need it.

Must be able to work any shifts assigned, including evenings, overnights and weekends and holidays*

We are looking for a service driven Front Desk Agent to be the first point of contact for our guests. In this role, you will create memorable first impressions, manage efficient check-ins and check-outs, and deliver top tier customer service! You will demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction.

At Westgate Resorts, our team members are the heart of our success. When you join the team, you become part of a company that values hospitality, teamwork, and growth.

As the Front Desk Agent, you will:

• Warmly greet guests, complete registrations, and assign rooms while issuing room keys.
• Maintain accurate records of room availability and guest accounts.
• Prepare and process guest bills, collect payments, and handle transactions accurately.
• Actively listen to guest needs and resolve concerns with care and efficiency.

Qualifications

• Must be able to work full-time, flexible schedule, weekends and holidays.
• Must be able to lift up to 15lbs.
• Must be able to stand for long periods of time.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner.
• Excellent customer service skills.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.