Are you a people person who consistently goes above and beyond expectations? Join our team in Fairport, NY as a Front Office Supervisor, where you will work closely with the front office team to ensure an exceptional guest experience. Your responsibilities as a Front Office/Desk Supervisor include: • Being Guest Centric: - Engage with guests during check-in and check-out, actively addressing any concerns and elevating service levels when necessary. Foster a department that anticipates guest needs rather than just reacting to them. • Being Employee Centric: - Train new staff on our processes, provide guidance on questions and concerns, create schedules considering business demands and employee preferences. • Being a Role Model: - Support others in their professional growth, leading by example and encouraging upward progression within the team. • Being a Safety & Security Agent: - Adhere to the hotel's safety and security protocols, follow OSHA guidelines, and promptly report any issues to maintenance or security personnel. • Being the Manager on Duty: - Fulfill this role when required to ensure smooth operations and guest satisfaction. Responsibilities: • Coordinate front office activities to ensure smooth operations and exceptional guest service. • Oversee reservation management and room assignment to maximize occupancy and revenue. • Train and supervise front desk staff to maintain high standards of professionalism and efficiency. • Develop and implement guest service strategies to enhance overall customer satisfaction. • Handle guest inquiries, comments, and complaints in a timely and effective manner to ensure a positive experience. Qualifications: • This role requires at least one to two years of progressive experience at a hotel front desk or other customer-related position. • A high school education as well as some college-related course work helpful. • Good verbal and written English communication skills are required, with a second language helpful. • You must be able to handle cash or credit transactions and have front-office software proficiency. • This job requires light work -- exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. • From time to time, you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. • Long hours, many of which may be spent standing, required. Compensation: $20 - $22 hourly

• Coordinate front office activities to ensure smooth operations and exceptional guest service. • Oversee reservation management and room assignment to maximize occupancy and revenue. • Train and supervise front desk staff to maintain high standards of professionalism and efficiency. • Develop and implement guest service strategies to enhance overall customer satisfaction. • Handle guest inquiries, comments, and complaints in a timely and effective manner to ensure a positive experience.