Job Description

Job Summary

Provides outstanding professional and courteous service and assistance to the Grand Beach Hotel employees and job applicants. Assists Human Resources Manager with office administration, correspondence, projects, and reports. Provides information and assistance to managers and employees of all departments. Responsible for answering phones, assisting applicants, filing, and providing administrative assistance.

Job Specifications

QUALIFICATIONS

• High School Diploma
• Excellent communication, organization, and guest relations skills
• Minimum two years previous office administrative experience; preferably in Human Resources
• Able to work a flexible schedule, including weekends and holidays
• Excellent communication, organization, and guest/employee relations skills
• Proficient in Microsoft Office
• Ability to follow verbal and written instructions
• College degree or certification in Human Resources
• Must be bilingual; English & Spanish speaking
• Experience with payroll and knowledge of benefits assignment and programs
• Excellent communication skills oral and written
• Excellent guest service skills
• Effective management, leadership, organizational, and communication skills
• Able to work with and apply mathematical concepts
• Able to write routine reports and correspondence

Job Duties

JOB SPECIFIC

• Answers Human Resources phone lines

• Assists all operations and support staff

• Assists with employee recognition programs, service awards, and other employee acknowledgments

• Types and distributes correspondence

• Sends receives, and distributes faxes and mail

• Develops and maintains department filing system

• Maintains trace file for time-sensitive activities and materials

• Schedules and coordinates meetings, appointments, and interviews for Human Resources Manager

• Prepares department meeting minutes

• Prepares and reviews Human Resources reports

• Prepares Purchase Orders

• Issues uniforms ensuring necessary paperwork is complete and employees are properly uniformed with appropriate items

• Maintains the inventory of uniform par for all departments

• Ensures office supplies are available

• Opens and distributes department mail

• Files department documents

• Maintains Benefits files ensuring that employee records are accurate and updated weekly

• Prepares new hire enrollment packets for a weekly orientation presentation. Ensures that all benefit information is complete, accurate and professional in appearance

• Assists with new employee orientation

• Assists employees with enrollment forms

• Assists with coordination of Universal benefits

• Submits all enrollment changes/COBRA notifications to appropriate providers in a timely manner

• Maintains office equipment

• Responsible for day-to-day Human Resource department interaction with hotel-level employees

• Oversees and is responsible for all hotel employee disciplinary actions, ensuring consistent adherence to all government and hotel guidelines

• Assists with Employee Orientation

• Coordinates all property-level employee disciplinary actions

• Ensures that all necessary Human Resources paperwork and documentation is forwarded to all appropriate hotel departments in a timely manner

• Maintain hotel employee turnover data

• Assist with exit interviews for all property-level employees

• Conduct reference and background check procedures

• Assist in the development, implementation, and maintenance of Return to Work programs for employees injured on the job

• Ensures that all compensation issues are handled in a timely manner

• Provide career counseling to hourly employees

• Assist in gathering information necessary to respond to any labor, legal, or unemployment issues

• Participate in the development and monitoring of intern programs

• Participate in the applicant interview process and assist as needed at recruitment fairs

• Assist in the coordination of all hotel employee meetings

• Other duties as assigned

GENERAL

• Promotes and applies teamwork skills at all times
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Complies with hotel standards, policies, and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards