Rack Agent - Reservations/PBX $13.00!! ROLE AND RESPONSIBILITIES: This position is responsible for coordinating room assignments, reports, and other reservation status changes . Provides positive, personalized service from first contact until reservation completion, while encouraging repeat business by demonstrating exceptional guest service. EDUCATION REQUIREMENTS: High School graduate or similar equivalent. At least 2 years previous work experience in Hotel Reservations/Hotel Operations, or similar experience, which provides the required knowledge, skills, and abilities. Experience using LMS and 3 rd party extranet sites. PREFERRED SKILLS: Ability to multitask in a high paced environment, efficient with accuracy, good organizational and leadership skills as well as good problem solving skills.