Job Description

The Group Sales Coordinator supports the hotel's sales team by managing the group's booking process, coordinating sales activities, maintaining client relationships, and ensuring all administrative and logistical aspects of group events and contracts are handled efficiently. This role acts as a liaison between clients and hotel departments to deliver seamless group experiences while maximizing revenue opportunities.

Additionally, the person must possess and adhere to the following core company values:

• Integrity
• Passion
• Work Ethic

As a Group Sales Coordinator you will:

• Answer and manage incoming phone calls promptly and professionally, directing inquiries appropriately and providing excellent customer service to potential and existing clients
• Handle telephone inquiries related to group bookings, event details, and general sales questions, ensuring accurate and courteous communication
• Handle website initial inquiries and assist in creating proposals for prospects regarding event spaces, guestroom blocks, dining options, and amenities
• Monitor group sales inbox and voicemail; respond promptly to inquiries
• Manage group booking contracts, coordinate deposits, rooming lists, and special requests with relevant hotel departments
• Maintain accurate sales records, update client information in reservation and CRM systems (e.g., Delphi, iVvy, SalesPro), and prepares group resumes and pick-up reports
• Serve as the primary point of contact for group clients, ensuring timely communication and exceptional customer service throughout the sales and event process
• Assist sales managers with site inspections, client meetings, event planning logistics, and coordinating cross-departmental efforts
• Attend pre-convention meetings and represent the hotel during client site visits or events when needed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience working with Internet sites
• Two-year certificate from college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience
• Intermediate level Microsoft Word and Excel
• Proficient organizational skills
• Ability to perform data entry
• Ability to multi-task in a fast-paced environment
• Bi-lingual (English/Spanish) a plus but not required

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.