Job Description

Join our hospitality team as the go-to support for guest experience at our resort. In this customer-focused role, you’ll respond to guest inquiries, coordinate services such as luggage and transportation, and collaborate with front desk and resort departments to ensure a seamless arrival and departure experience.

As a Guest Relations Agent, you will:

• Respond promptly to guest inquiries, requests, and concerns.
• Coordinate and assign bell services for luggage, room changes, and deliveries.
• Communicate effectively with team members and departments to ensure smooth operations.
• Oversee luggage handling, storage, and security procedures.
• Manage transportation requests and support VIP and special guest services.
• Act as a liaison between guests and resort departments to enhance the guest experience.
• Monitor workflow during peak check-in and check-out periods.
• Maintain knowledge of resort amenities, policies, and local attractions to assist guests.
• Serve as a lobby ambassador to ensure a welcoming and efficient arrival and departure experience.
• Perform other duties as assigned.

Qualifications

• Stand for long periods of time
• On many occasions, must be able to withstand prolonged exposure to sunlight.
• Strong communication skills (verbal & written) for guest interactions and team coordination.
• Multitasking & organizational abilities to assign bell staff efficiently while handling guest requests.
• Problem-solving skills to address guest concerns or logistical challenges.
• Flexible schedule, including weekends, holidays, and evenings.
• Basic Microsoft Office and computer knowledge
• Valid Florida Driving Licenses: able to drive a golf cart vehicle, up to 15-passenger van with the passage following safety guidelines

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.