Job Description
THE HAMPTON INN AND SUITES IN BRIDGEWATER IS SEEKING AN ENGAGING, FRIENDLY, DETAIL ORIENTATED OPERATIONS MANAGER. THIS INDIVIDUAL WILL SUPPORT THE OPERATIONS INITIATIVES OF THE HOTEL AND PROVIDE EXTRAORDINARY SERVICE WHILE CREATING MEMORABLE EXPERIENCES TO OUR GUESTS. THE IDEAL CANDIDATE IS ONE WHO IS READY TO WORK HARD AND RECEIVE RECOGNITION FOR THEIR ACHIEVEMENTS. THIS POSITION IS RESPONSIBLE FOR CONSISTENTLY DELIVERING RESULTS THAT CONTRIBUTE TO THE MISSION AND OVERALL SUCCESS OF THE HOTEL BY ACCOMPLISHING PERFORMANCE OBJECTIVES FOCUSED ON BUSINESS REVENUES, GUEST AND ASSOCIATE SATISFACTION AND EFFECTIVENESS.
GENERAL RESPONSIBILITIES:
- Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
- Recruit, interview and hire associates for assigned hotel(s)/Meet regularly with Assistant General Manager and General Manager to review staffing, morale and any disciplinary situations/investigations
- Work with Corporate Human Resources as needed/required
- Complete property payroll
- Train and support all associates and ensure performance in accordance with established hotel brand/Colwen standards
- Maintain employee files and associate records
- Adhere to all Colwen/brand standards
- Assist in new associate orientation and onboarding
- Ongoing review of staff to ensure adherence to established policies and procedures
- Participate in monthly reward and recognition meeting /celebrate hotel and associate achievements
- Establish and maintain open collaborative relationships with direct reports, team members and partner General Managers and Assistant General Managers
- Compliance with Federal & State Labor laws
- Perform technical and administrative duties, including, but not limited to; writing and reviewing reports; e.g. profit and loss, yield management, capital planning, payroll, etc.
- Balance cost controls with exceptional customer service and associate satisfaction
- Monitor department checkbooks, order inventory
- Maintain key control and lost and found. Ensure staff is trained in key control and lost and found procedures
- Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses
- Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results