As an Employee Support Intern you will provide a hands on experience in employee engagement and staffing. This internship will assist with the administrative operational duties related to the Attractions, Food & Beverage, Games, Guest Experience, Retail, Utilities, Wardrobe and Safety & Security teams of Hersheypark and Hersheypark Entertainment Complex.Employee Support Interns are engaged in providing our team members with an exceptional level of guest service while successfully handling written or verbal inquiries, attendance records, and more.Inside Scoop:This position is located at the Employee Experience Check-In building on the Hersheypark Entertainment Complex in Hershey PA.Internship is available for up to 40 hours per week.Housing is not being offered for this internship.Best. Perks. Ever.Free Admission to HersheyparkFree Parking to all Hersheypark & GIANT Center EventsSweet Discounts across townEmployee Appreciation EventsAnd more!Job Functions:Providing positive leadership, motivation, training, and supervision, and regular follow up with our team membersHandling a high volume of in-coming and out-going phone callsResponding to written and verbal inquiries relating to events, schedules, policies, and proceduresAssisting with the scheduling process, which includes; team members requests, schedule creation, and schedule modifications for over 3500 seasonal team membersCounseling team members on their attendance records and applying progressive disciplinary proceduresAssisting with the coordination of supplemental staffing programs; such as the volunteer programUpdating timekeeping records for part time team membersFiling personal records and performing other administrative duties related to the operational human resource functionsBasic Qualifications:Must be 18 years of age or olderMust be a sophomore, junior, or senior in undergraduate education majoring in Business Administration or a related major.Additional Qualifications:Proficient in Microsoft Office Suite and have the ability to quickly learn computer based applicationsMust have proven excellent verbal and written communication skillsMust be innovative and be self-motivated to complete tasksMust be detail oriented with proven organizational skillsMust be comfortable speaking to large groupsMust have reliable, steady transportation to and from workMust have the ability to safeguard confidential informationMust have the ability to work without a conflict of interestMust display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelinesWorking Conditions:Must be able to work a minimum of two (2) weekends per month (both Saturday and Sunday) Weekday shifts and hours may be available based on class scheduleMust be able to work shifts starting as early as 6:45am and work shifts ending as late as 11:00pmMust be able to work a minimum of 16 hours per week (additional hours up to approximately 40 hours per week may be available during some weeks)Physical requirements include standing, sitting, walking and lifting a minimum of 20 poundsTypical shifts will be indoors; however, regular outside work in various weather conditions may also be requiredThis internship is being offered for Fall and WinterNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.Hershey Entertainment & Resorts is an Equal Opportunity EmployerRequiredPreferredJob IndustriesHotel & Hospitality