The Holiday Inn at the American Center is now accepting applications for Full & Part-time Guest Service Representatives. The hours for this position are from 7 am to 3 pm & 3 pm to 11 pm.
Job Description:
This position requires a motivated, dependable, and detailed-oriented individual with good computer skills, who can multi-task and demonstrate a guest-focused attitude while responding quickly to guest needs. Our team members are positive individuals who know how to exceed guest expectations while maintaining an exceptional level of hospitality and professionalism.
Benefits:
Competitive Pay
Holiday Pay
Overtime Pay
Paid Time-Off
Opportunity to grow and develop with a fast-growing company!
Great worldwide hotel discounts!
Responsibilities:
Greet arriving guests, assign rooms, make keys, and collect guest payment and billing information in a friendly and welcoming manner
Ability to work on a computer, answer phone calls, and handle walk-ins for guest reservations, cancellations, check-ins, check-outs, and processing guest’s payment and billing information
Providing outstanding service by listening and handling guests’ needs and requests in a quick and timely manner
Communicate with all departments to ensure a smooth and well-run operation so that each guest has the best experience possible
Acknowledge the guest whenever they enter or leave the hotel
What we are looking for:
Hotel experience preferred but not required
Commitment to excellence
Dependable and enthusiastic work ethic
Superb customer service skills always having a positive attitude
Willingness to develop yourself and learn from any mistakes
Attention to detail
Friendly & outgoing personality
Cascade Management is an equal opportunity employer and does not discriminate against any employee for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, military status, or any other non-merit factor.