The beautiful and newly renovated Holiday Inn at the Roberts Conference Centre is searching for an Events Planner to join our Sales Team! This person will execute and manage assigned events (once contracted), while maximizing revenue and guest satisfaction by working cooperatively with all related Operations Teams to ensure the highest level of service. Generate reports on consistent basis around event revenue/terms of events.
Our compensation package includes a competitive salary (commensurate with experience and skills), medical, dental, vision, STD/LTD, Life, 401k with match, vacation, PTO, dining and travel discounts, special offers from our business partners, and discount programs for selected cell phone providers!
Essential Functions:
Plan and help to execute events, and guest room related activities (related to assigned group), to ensure the obligations by the hotel and client are met with satisfaction. Act as liaison between the Operations Team by disseminating appropriate information as it relates to the meeting and/or event.
Manage and monitor room blocks according to contract specifications to include; room block cut-off dates, review room pick-up, and attrition.
Conduct reporting as needed for group room blocks as well as revenue generated through the catering department.
Maintain strong client relations and ensure that meeting/event specifications are communicated and executed for a successful event experience. Organize and conduct pre/post meeting with assigned groups.
Effectively upsell throughout the pre-meeting/event and event phase, to include: food and beverage, amenities, audiovisual and special request services.
Once event is contracted, work with the Accounting Department on deposit schedule/method of payment.
Review master group folios of each event for accuracy.
Handling multiple meetings/and or events simultaneously and at different planning stages. Identifying operational challenges and/or opportunities related to meeting and/or event, and develops seamless solutions.
Share responsibility of conducting BEO meetings with Operations Team.
Assist with action plans, proposals and guest memos as well as other projects as assigned by direct report.
Participate in site tours with contracted clients as well as potential clients
Greet clients prior to the start of their event to determine any additional needs or changes and that their expectations are being met. Implement such changes or additions by contacting the correct department.
Work closely with conference services to assist in planning all types of meetings and events.
The Holiday Inn at the Roberts Conference Centre is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.
Required Skills:
Proficient using the latest versions of Microsoft Word, Excel, PowerPoint, Mail Merges, Email and Web searches.
Excellent interpersonal skills both in person, electronically and by phone with high level of professionalism to deal effectively with all types of personalities.
Superb organizational skills – ability to prioritize, multi-task, direct and solve problems effectively with little supervision.
Highly enthusiastic and self-motivated.
Time management and ability to prioritize projects.
Ability to work with and win over multiple personalities when planning one event for a successful overall outcome.
Ability to lead a team to fully deliver on guests’ expectations.
Ability to work collectively and collaborate with multiple departments to ensure all details are communicated and flawlessly executed.
Eye for detail to ensure all spaces and set ups are worthy of a distinct, sophisticated events campus.
Ability to stay current and fresh with industry trends to provide our clients with progressive ideas that have “wow factor” for their event.
Required Experience:
High School Diploma
Bachelor’s Degree preferred or at least 2 years work experience in the hospitality/event planning industry
Experience with Delphi and Maestro operating systems a plus
We are proud to be a Drug-Free Workplace/EOE. Background check required.
Any additional tasks assigned to you by management