Job Description

Oversees daily housekeeping operations within corporate and resort guidelines to ensure quality standards and total guest satisfaction. Oversees the daily operations of the housekeeping department to ensure all guest units, public areas, and back-of-house spaces meet the highest standards of cleanliness and presentation. This role focuses on managing unit turns, owner satisfaction, and quality consistency to support the resort’s reputation and brand standards. The Housekeeping Manager leads, trains, and motivates a housekeeping team to deliver exceptional service to both owners and guests.

As a Housekeeping Manager, you will:

• Supervise and motivate all housekeeping supervisors, providing daily oversight including staffing, training, discipline, scheduling, and monitoring performance to meet service and productivity standards and ensure guest satisfaction.
• Assign duties to housekeepers, housemen, and supervisors; review work for accuracy, neatness, and compliance with policies and procedures.
• Complete assigned projects and maintain detailed records of progress.
• Communicate effectively with guests and supervisors, both verbally and in writing, providing clear guidance on work details; organize, conduct, or attend meetings to share and gather relevant information.
• Maintain regular attendance in accordance with Westgate Resorts standards to ensure successful job performance.
• Recruit, hire, train, and provide career development for housekeeping staff.
• Conduct performance evaluations and provide constructive feedback to employees.
• Respond promptly and professionally to guest requests, following up to ensure satisfaction.
• Collaborate with Front Office and Maintenance teams to ensure timely readiness and quick turnaround of units.
• Maintain a professional image through appearance and adherence to Westgate grooming standards.
• Follow and effectively communicate company philosophies, policies, and procedures to subordinates.
• Conduct training sessions on safety, security, departmental procedures, and service guidelines.
• Monitor staff productivity, daily cleans, and provide pre-shift updates to the team.
• Perform additional duties as assigned, including assisting with room cleaning if short-handed.

Qualifications

• Two years of previous experience in a similar role is preferred, demonstrating the ability to perform the essential functions of the position.

• Ability to regularly lift, push, pull, and/or move objects weighing up to 35 pounds

• Experience in the relevant industry or work environment is beneficial.

Additional Information

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.