Job Description

Do you have a passion for hospitality and a talent for leading teams to success? As a Housekeeping Manager , you’ll play a key role in delivering an exceptional guest experience by maintaining the highest standards of cleanliness, organization, and service.

As the Housekeeping Manager, you will:

• Take the lead and guide your housekeeping team to achieve daily success and maintain service excellence.
• Respond promptly and effectively to guest requests and follow-ups, ensuring complete satisfaction.
• Supervise, support, and motivate housekeeping staff through hands on leadership, including training, scheduling, discipline, and performance monitoring.
• Conduct regular performance evaluations and ensure adherence to productivity and quality standards.
• Drive quality and innovation by implementing effective strategies that ensure resort-wide cleanliness and presentation at the highest level.
• Perform additional responsibilities and tasks as assigned by management to support the overall success of the department and property.

Qualifications

• 1+ years of management experience.
• Must be highly proficient in speaking, reading, and writing in English to effectively communicate with guests and team members.
• Must be able to stand, walk, and remain mobile for extended periods of time to perform job duties effectively.
• Strong leadership and organizational skills with a hands-on, team-focused approach.
• Previous experience in housekeeping supervision or management preferred.
• Ability to multitask, prioritize, and adapt in a fast-paced environment.
• Must be able to lift 50lbs.
• Must be able to work weekends and holidays.

Additional Information

Why Westgate?

• Discounted Ski pass benefit (while supplies last).
• FREE Ski & Snowboard and Mountain Bike equipment Rentals.
• FREE garage parking.
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.).
• $2.00 in meals in Team Member Breakroom.
• Comprehensive health benefits – medical, dental and vision.
• Paid Time Off (PTO) – vacation, sick, and personal.
• Paid Holidays.
• 401K with generous company match.
• Get access to your pay as you need it with our Daily Pay benefit.
• Wellness Programs.
• Tuition Assistance.
• Employee Assistance Program (EAP).
• Advancement & development opportunities.
• Community Involvement Programs.

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.