Job Description:

The Housekeeping Supervisor/Manager is responsible for overseeing housekeeping operations and ensuring guest rooms and public areas meet (Hotel’s Name)’s cleanliness and quality standards.

Job Duties

Duties include, but are not limited to:

Assign rooms and tasks to housekeeping staff and ensure adequate coverage;

Monitor and update room status accurately and in a timely manner;

Assist housekeeping staff as needed, including cleaning rooms when short staffed;

Inspect guest rooms and public areas to ensure cleanliness and Company standards are met;

Report maintenance issues, discrepancies, or concerns to management;

Maintain and monitor housekeeping supply inventory;

Verify deliveries and report any discrepancies;

Manage lost and found items in accordance with Company procedures;

Support hiring, training, performance evaluations, and discipline of housekeeping staff;

Train employees on Company standards, procedures, and safety practices;

Communicate regularly with management regarding operations and staffing needs;

Promote and maintain a safe work environment;

Coordinate with other departments to support overall hotel operations; and

Perform other duties as assigned by management.

Work Expectations

Maintain a professional and respectful attitude with guests and coworkers;

Follow and enforce Company policies, procedures, and standards;

Demonstrate leadership, organization, and attention to detail;

Work scheduled shifts, including weekends and holidays as required;

Support teamwork and effective communication across departments.

Physical Requirements

This position requires the ability to perform job duties with or without reasonable accommodation, including:

Frequent standing, walking, bending, and reaching;

Occasional lifting, pushing, or pulling of supplies and equipment;

Ability to assist with cleaning tasks when needed.

Hyatt Core Values

Employees are expected to demonstrate Hyatt's service culture by:

Delivering exceptional guest experiences.

Treating guests and colleagues with respect and professionalism.

Maintaining high standards of cleanliness, safety, and quality.

Working collaboratively to achieve hotel goals.

Upholding Hyatt's commitment to diversity, inclusion, and integrity.