Job Description

This position will assist TMS Managers with day-to-day operational duties following the standard operating policies and procedures and insuring compliance with deadlines and regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process and coordinate new hires onboarding. Input data and other changes into the payroll system.
• Create/Run various reports using ADP, Maintain and coordinate the filing system including record retention.
• Review/Audit files and records.
• Assist the management team with inquiry and requested information.
• Assist walk-in team members and applicants.
• Assist with New Hire Orientation and prep, employee events, programs and communication as needed.
• Perform other duties as assigned or as needed.
• Process new hires/rehires/reinstatements .
• Assist with New Hire Orientation and/or prep .
• Assist with Team Member events, initiatives and communications .
• Coordinate Extra processing and terminations .
• Answer and screen telephone calls; screen calls and take messages as needed.
• Assist the front window.
• Prepare/create and distribute various reports and documents.
• Maintain the filing system including record retention.
• Assist TMS Admin Managers with projects and other duties.
• Adapt to changes in the departmental needs including but not limited to, offering assistance to other team members, providing temporary coverage, adjusting assignments, etc.
• Responsible for attending scheduled training sessions, participating in staff meetings/initiatives and becoming knowledgeable of issues discussed.
• Ability to keep and maintain confidential information.
• Other duties as assigned.

Qualifications

JOB REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position requires resourcefulness, flexibility, acumen, diplomacy and the ability to take initiative, work independently and handle sensitive information with discretion.

• Courteously handle and screen all incoming calls to the department.
• Ability to communicate and respond appropriately to all inquiries.
• Involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction and guidance.
• Ability to relate to all level management and employees in verbal/written form.
• Answer the multi-line telephone and provide accurate information as needed.
• Ability to follow written and/or verbal instructions.
• Sufficient manual dexterity of hand in order to use computer keyboard, general office equipment, calculator and multi-line telephone.
• Ability to access and input information using a moderately complex computer system.
• Ability to organize/prioritize work, meet deadlines, work with minimal supervision and multiple interruptions.
• Ability to effectively deal with internal/external customers, some of whom will require patience, tact and diplomacy to defuse anger.
• Ability to maintain attendance in conformance with standards.
• Ability to maintain a neat, clean and well-groomed appearance.

Experience

• At least 1 year clerical experience or 6 months experience in Human Resources.
• Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• Microsoft Office (Excel, Word, PPT, Outlook), ADP, SmartRecruiter Bilingual (Spanish).

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.