Job Description

Collects raw data from company network resources using database links and combines the data from multiple sources into reports for management to run the call center.  Maintains historical files and instructions for all reports.  Runs simple ad-hoc reports to identify new opportunities or problems. Works closely with the leadership team on regular basis to update processes and improve efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING BUT NOT LIMITED TO: 

• Responsible for collecting raw data from company sources using multiple computer programs and using it to create detailed reports for department and company management.
• Responsible for running department and company reports daily, weekly, and monthly.
• Works with off-line staff to help improve their processes and/or procedures.
• Works with off-line staff to research problems and help find solutions.
• Maintains data histories as well as database file backups.
• Maintains report instructions database and creates new report instructions as necessary.
• Communicate clearly and affectively with all team members.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be proficient in Microsoft Office products (especially Access and Excel)
• Detailed orientated, self-motivated, and disciplined.
• Require little supervision to follow through on assigned responsibilities and tasks.
• Ability to multitask and handle heavy workloads in a timely manner.
• Experience using an ETL tool - at least one year experience
• Familiar with data visualization in Tableau - at least one year experience
• Professional SQL experience
• Experience using TOAD or other SQL writing tool
• Experience in database warehousing
• Experience with data techniques and best practices

PREFERRED BUT NOT REQUIRED:

• Salesforce experience
• Bachelor’s degree or experience at least 2 years of experience
• Scripting / programming such as phyton or R

EDUCATION AND/OR EXPERIENCE

Requires a High School diploma or equivalent, specific training or college degree a plus. Requires 1+ years' experience in reporting/data management; experience in the timeshare/call center industry a plus.  Requires 1+ years' experience working directly with Microsoft Access and Excel.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Clean, neat appearance and attire (adherence to dress code policy). Ability to operate a P/C, facsimile, telephone, calculator, copy machine, and other related office equipment. Ability to sit at a desk and/or stand for extended periods of time. Ability to be mobile within the department and other corporate facilities. Ability to visually review handwritten and computer-generated documents, as well as view a P/C screen. Ability to make and receive telephone calls.

Additional Information

WHY WESTGATE?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

WESTGATE RESORTS IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.