Job Description

The Crew Communications Manager is responsible for communications between the Restaurant Support Office (RSO) and Restaurants, serving as the point of contact for Restaurant Operators and Franchise Partners. This role develops strategies and content while ensuring messaging is clear, consistent and aligned with business priorities. Additionally, they will also manage a Crew Communications Specialist, providing direction, feedback and support to ensure effective execution of Crew Communications.

Your Impact and Responsibilities:

• Develop and deliver internal communications to support organizational objectives and drive engagement across the RSO, Restaurant Operators and Franchise Partners
• Manage communications content across channels, including email communications, blogs, training documents and internal platforms
• Collect and synthesize content from departments, ensuring accuracy, consistency and alignment with business priorities
• Serve as the main contact for communications to Restaurant Operators and Field Teams on systems, process updates and product changes
• Oversee multiple communications projects with shifting deadlines and priorities
• Create content that is concise, clear and informative for multiple audiences and channels
• Collaborate with cross-functional teams to deliver targeted and mass communications effectively
• Leads proofreading, editing and quality assurance process across all communications

Qualifications

Required Qualifications:

• 5-7 years of communications experience, preferably internal of field-focused
• Bachelor’s degree in Communications, Journalism, English, or related field
• Strong AP Style proficiency and experienced in various writing styles and formats
• Strong writing, editing, and proofreading skills
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experience managing multiple projects and deadlines under direct supervision and independently

Preferred Qualifications:

• Experience in a QSR/restaurant communications role

Additional Information

All your information will be kept confidential according to EEO guidelines.

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