JOB PURPOSE: Serve as second level Manager to oversee the daily operations, its Shift Supervisors and Team Members. Ensure product is readily available and maintain high level of service for our guests. Position consists of a variety of different multi-functional tasks, ranging from inventory control to team member management. JOB ACCOUNTABILITIES:
Assist General Manager in developing and recommending plans to improve current processes and activities to promote efficiency, quality service, and lower operating costs.
Manage the daily activities of Shift Supervisors and Team Members in one or more functional work areas.
Assist General Manager with the hiring, training, scheduling, and daily delegation of work to ensure assigned duties are completed accurately and in a timely manner.
Ensure store operational procedures are followed by team members.
Uphold and adhere to cash handling policies and procedures to ensure proper cash management practices are being followed by all levels of team members. Responsibilities include: Verifying safe at start and end of shift, making change, balancing cashier drawers, and handling bank deposits until official shift change occurs.
Manage food inventory; Maintain supply levels, ordering and receiving.
Actively work to resolve problems team members raise to you and communicate to General Manager.
Work in conjunction with Human Resources to oversee time and attendance issues, discipline, work ethics, conflict resolution, and other related HR issues. When necessary, you will coach and discipline.
Ensure compliance with operational standards, company policies, federal/state/local regulations and laws.
Promote a safe work environment by completing daily safety checklist, enforcing safety policies and procedures, and holding team members accountable for safe work practices to ensure safety and security of team members on shift.
Assist General Manager to create and maintain team members’ work schedules, time and attendance and grant time off.
In collaboration with General Manager continually find new, creative and effective methods to promote recognition of team members.
Responsible to comply with all CA wage and hour laws including, Polly’s meal and rest policy.
Required to work varied hours, weekends and holidays; A minimum of two closing shifts per workweek.
Required to work daily dinner rush (minimum of five) shifts per workweek.
SKILLS AND EXPERIENCE REQUIRED:
1 to 3 years related experience and/or training preferred
Must have valid driver’s license
Strong working knowledge of the basic store operations, management principles, including scheduling, cost control, continuous improvement and inventory control policies
Must have basic computer fundamentals (POS, Microsoft Office)
Must have food preparation skills as they relate to restaurant business
Must be up to date on food safety and health codes
Must have extensive working knowledge in customer relations