Workforce Management Specialist (Park MGM) MGM Resorts International 1,229 reviews - Las Vegas, NV MGM Resorts International 1,229 reviews Read what people are saying about working here. Become one of the stars behind the show and become part of the worlds most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race . The Workforce Management Specialist is responsible for creating and implementing weekly schedules for the property while making appropriate decisions and staffing level changes based on business needs. All duties are to be performed in accordance with department and property policies, practices, and procedures. * Analyzing staffing data provided by department and Finance to ensure appropriate staffing levels. * Adjust staffing needs based on special events, large party reservations, table games/slot tournaments while maintaining compliance with scheduling to include departments covered by collective bargaining agreements. * Ensuring the timeliness of schedule creation and delivery to the standards as set out by the Director/Manager and expectations of the business unit. * Work with department heads to adjust staffing models and approve schedule changes independently as necessary. * Deliver best practice scheduling, rotation design and reporting to maintain consistency among business units. * Actively advise and provide guidance to the business units around scheduling, labor management and leave management. * Determine appropriate times to close stations/tables and call employees into work or grant employees company requested early outs as necessary. * Ensure scheduling practice is developed in line with legislative requirements and local law protecting the company and employee interest. * Ensure ethical and equity issues are identified and managed in the scheduling process. * Analyze the scheduled versus actual labor used across the business to identify trends in business activity. * Develop duty sheets and other daily reporting as required by the business. In particular they will be responsible for developing the allocation sheets for each of the business units. * Approve and process manually received swaps, exceptions and schedule changes which cannot be processed by the portfolio manager. * Staff the customer service inquiry counter during opening hours for staff inquiries. * Performs all other job related duties as requested. Required: * At least 1 year of experience with data analysis. * Excellent customer service skills. * Have interpersonal skills to deal effectively with all business contacts. * Professional appearance and demeanor. * Work varied shifts, including weekends and holidays. * High school diploma or equivalent. * Working knowledge of Microsoft Office applications. * Able to effectively communicate in English, in both written and oral forms. Preferred: * Bachelors Degree in a related field. * Previous experience working in a similar resort setting. MGM Resorts International - 4 hours ago - save job - original job Apply Now Apply On Company Site Save this job