PBX Attendant (MGM Grand) Location: Las Vegas, Nevada Become one of the stars behind the show and become part of the worlds most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race. Deliver guest service within assigned department(s) consistent with the company's core service standards and brand attributes. * Answers incoming telephone calls according to designated service and productivity standards, connect to appropriate department, hotel guest or hotel/casino personnel. * Responds promptly and discreetly to guest inquiries and provides information for all events, general information, and directions regarding casino, hotel, and local metropolitan area. * Maintains knowledge of all hotel amenities such as room, restaurant, spa and entertainment information including room type, menu items and hours of operation to best serve the guests. * Engage and interact with guests professionally, presenting a friendly tone and a willingness to assist. * Ensures the privacy and confidentiality of guests and limits requests for information about such guests in accordance with hotel policies. * Ensures any guest request or complaint is delegated to the appropriate department or person as needed, and that request or problem is resolved to guest's satisfaction within empowerments of department. * Assist Guests, Employees and Executives with translation calls, outgoing calls, and international calls. * Advice guests of any messages, mail, faxes, etc. received for them. * Inputs and delivers text and voice messages for hotel guests, expected guests, and executives. * Maintain effective communications with all operational departments to ensure proper function of telephone equipment. * Operate a console and all peripheral equipment. * Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task. * Review all pertinent information and events each day. * Able to follow emergency procedures and communicate effectively any emergency situation to immediate supervisor as dictated by emergency policy. * Takes and executes wake-up calls for guests. * Logs wake-up calls and checks for accuracy. * Offer detailed information on the voicemail system to callers and guests wishing to leave a message. * Completes all duties in accordance with the standards and procedures. * Perform all other job related duties as requested. Required: * Minimum age of 21 years. * At least 1 year of continuous PBX Operator Experience or telecommunications experience, preferably in a hotel environment. * Ability to operate a PBX console and all peripheral equipment. * Excellent customer service skills. * Have interpersonal skills to deal effectively with all business contacts. * Professional appearance and demeanor. * Work varied shifts, including weekends and holidays. * High school diploma or equivalent. * Able to effectively communicate in English, in both written and oral forms. Preferred: * Previous key boarding experience. * Ability to logically and independently plan, organize, and complete work and maintain confidentiality of sensitive information. * Working knowledge of computer terminal, telephone, TDD phone. * Bilingual. * Previous experience working in a similar resort setting. *This is not an official job description for this position and is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.