Job Description
The Crew Accommodations Manager provides specialized team leadership for the Crew Accommodations team as well as support with other crew resource related projects and initiatives. This position leads, executes, reviews, and reinforces all crew accommodations processes, employment policies, and practices in compliance with federal, state, and local employment laws and regulations. In support of the company’s growth, this position will partner with several cross-functional support teams and restaurant leadership to ensure the company is prepared to mitigate any associated risk.
Your Impact & Responsibilities:
- Complies with and serves as a subject matter expert for federal, state, and local leave and accommodation laws
- Leads the planning, implementation, and continuous improvement of the crew accommodations program and processes
- Leads a team of Accommodation Specialists who support the interactive process for all accommodation requests for the company
- Responsible for making accommodations decisions for crew, restaurant leadership, RSO, and field-based support crew
- Collaborates closely with the LOA and Crew Safety teams on crew who may need accommodations upon their return to work
- Documents and communicates agreed upon accommodations to crewmembers, managers, and Crew Relations Leaders
- Builds and maintains strong partnerships with restaurant, RSO, and field-based leadership
- Manages the team's caseload and analyzes trends through regular prep and review of accommodations metrics
- Identifies trends and opportunities and creates training content regarding the accommodations program, prioritizing a positive crewmember experience
- Maintains knowledge of trends, best practices, regulatory changes, and new employment laws related to leaves and accommodations
- Leads investigations of RSO crew relations cases, as needed, acts as backup support
- Performs other duties and projects as assigned