Front Desk Courtyard by Marriott 16,595 reviews - Edgewater, NJ 07020
Job Description The Courtyard Hotel In Edgewater is looking for
friendly, customer service focused Front Desk associates to join the
team. This is an exciting opportunity for an individual ready to work in
a fast paced environment and that has superb multi-tasking abilities.
GENERAL RESPONSIBILITIES * Check-in and check-out guests * Make and
confirm reservations * Process guest check-in; confirm reservations,
assign room and activate room key * Answer all phone calls from
guestrooms, outside lines, and internal call with proper telephone
etiquette (all within 3 rings) * Assign room to guest request and
preference whenever possible * Provide all guests with overview of hotel
and amenities * Process all payments types e.g. charges, cash, checks,
debit or credit cards * Process all check-outs * Follow all cash
handling/banking procedures as per standard operating procedures *
Discreetly handle confidential guest information * Coordinate with
Housekeeping Department to track room readiness and communicate guest
concerns if necessary * Run daily reports and check for accuracy *
Complete assigned cashier and closing reports * Complete shift checklist
- Balance and drop receipts according to prescribed accounting
procedures * Ensure that all complaints regarding service and/or
accommodations are investigated and resolved * Adhere to all Colwen and
brand standards * Maintain STRICT key controls Qualifications * Three to
six months related experience * High School Diploma or GED * Cash
Handling experience * General Accounting knowledge * TIPS Certification
(within 6 months) * Strong Leader of people * Proficient in English
language. * Intermediate to advanced computer skills * Familiar with
common computer software programs * Must be willing to work holidays *
May require overnight stays * Some work in office * Must be willing to
work varied hours Additional Information Colwen Hotels offers a
comprehensive rewards and compensation package for eligible associates
that includes: * Opportunities for advancement and career growth * Warm
and supportive work environment * Competitive Wages * Medical, Dental
and Vision Insurance * Company-funded Health Reimbursement Account *
Flex Spending Account * Voluntary Life Insurance * Short Term and Long
Term Disability * 401(k) retirement plan with Employer Match after one
year of employment * Paid Time off Programs * Holiday Pay * Jury Duty
Leave and Bereavement Leave * Hotel Discounts Colwen Hotels is an equal
opportunity employer. EOE M/F/D/V 3 hours ago - save job - original job
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