Job Description

ABOUT NATIONAL DEBT RELIEF:

WE ARE CURRENTLY HIRING FOR POSITIONS IN TX, TN, SC, AND UT. Rated A+ by the Better Business Bureau, National Debt Relief is one of the country's largest and most reputable debt settlement companies. Our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

WHO WE'RE LOOKING FOR:

The Client Success Agent position is focused on providing exceptional phone support for National Debt Relief’s clientele who are enrolled in our debt settlement program. A typical day consists of making and answering inbound and outbound calls, satisfying online requests for information, and maintaining a positive rapport with our client base by exemplifying our core values to ensure they receive the best possible client experience with National Debt Relief. THIS POSITION HAS AN EXPECTED START DATE OF AUGUST 23, 2021. THIS IS A FULL-TIME REMOTE ROLE (40HRS/WEEK) 9 AM – 7PM CT.

COMPENSATION: The earning potential for this role is 38-40k. This is an hourly nonexempt position. 

PRINCIPAL DUTIES AND RESPONSIBILITIES: 

• Utilize customer relationship management software to facilitate the process of responding to customer calls and addressing customer concerns
• Resolve customer inquiries/complaints with limited escalation to team leaders
• Document client discussions clearly and concisely
• Review and obtain settlement approvals from clients
• If required, escalate and direct clients to managers, team leads, and other departments as needed

REQUIRED SKILLS AND EXPERIENCE:

• Fluent in Spanish
• High school diploma/GED required 
• Previous experience on a customer service-based team, including a strong working knowledge of client service processes focused on providing a positive client experience
• Excellent interpersonal communication skills, both verbal and written
• Strong critical thinking and problem-solving abilities
• Strong organizational and multi-tasking skills with an acute attention to detail
• Ability to remain professional, empathetic, polite, flexible, confident, tactful, patient, and diplomatic when faced with complex problems
• Computer proficiency in Microsoft Office is a plus

WHAT WE OFFER:

National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees.

Our extensive benefits package includes:

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 10 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount

NATIONAL DEBT RELIEF IS A CERTIFIED GREAT PLACE TO WORK®! National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law

For information about our Employee Privacy Policy, please see here.

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Company Description

National Debt Relief is one of the country’s largest and most reputable debt settlement companies. We are made up of energetic, smart, and compassionate individuals who are passionate about helping thousands of Americans with debt relief. Most importantly, we’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We are dedicated to helping individuals and families rid their lives of burdensome debt. We specialize in debt settlement and have negotiated settlements for thousands of creditor and collections accounts. We provide our clients with both our expertise and our proven results. This means helping consumers in their time of hardship to get out of debt with the least possible cost. It can also mean conducting financial consultations, educating the consumer, and recommending the appropriate solution. Our core services offer debt settlement as an alternative to bankruptcy, credit counseling, and debt consolidation. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.