Job Description

WHO WE'RE LOOKING FOR:

National Debt relief is seeking a Systems Engineer to join our growing technology team.  Reporting to the Infrastructure Manager, the Systems Engineer is responsible for the design, implementation and management of critical infrastructure systems, ensuring the highest levels of availability, performance and security. 

The Systems Engineer ensures the smooth day to day operation and scalability of the system infrastructure.  This role will work alongside members of the Infrastructure, Information Security and Desktop Support teams with a goal of maximum reliability of the systems infrastructure while maintaining system integrity. 

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Responsible for the design, implementation and operation of all infrastructure systems of the corporate network across 5 physical sites and 3 cloud sites
• Administer and support all aspects of Windows Server across a physical and virtual (VMware) environment, including installation, configuration, patching, security hardening and storage/capacity planning
• Manage public cloud infrastructure (Azure and AWS)
• Manage Active Directory and all directory service technologies including GPO, DNS and DHCP
• Manage the O365 environment including troubleshooting, implementing new features and managing end to end Exchange mail flow, archiving, retention and spam prevention
• Partner with the network team to implement, configure and maintain solutions involving data encryption, secure file transfers, intrusion detection and data leakage prevention to protect client data
• Design PowerShell scripts for automation of operational processes across both the server and desktop environments
• Serve as an escalation point for L4 tickets from the end user support team
• Develop and document systems standardizations and configuration procedures
• Keep up to date on current technologies, industry news, systems compliance requirements, standards and industry trends
• Work with the Infrastructure Manager and CIO to keep up to date with the change management strategy, peer review process and incident/problem management policies that ensure standardized methods and procedures are used for all changes
• Influence the design, development and enforcement of the company’s Information Security policy
• Research and recommend solutions and tools; perform proof of concepts and vendor comparisons, offer solutions aligned with business requirements
• Assist the Infrastructure Manager with Business Continuity technology planning and testing
• Mentor and train staff on systems operations and best practices
• Systems changes outside of business hours or after-hours support may be required

REQUIRED SKILLS AND EXPERIENCE:

Character

• Strong problem solving and analytical skills
• Ability to think strategically and deal effectively with competing priorities and demands
• Proven ability to prioritize and reprioritize work due to changing business/client requirements
• Strong communication skills with the ability to deal with stakeholders at all levels
• Inquisitive nature with experience of challenging other’s ways of thinking
• Collaborative approach and strong relationship building skills
• Excellent listening skills, to enable the understanding and dissemination of requirements from varied stakeholders
• The employee is expected to be punctual and ready to report to work on a consistent basis
• The employee will be exposed to a fast-paced environment and is expected to be able to adjust accordingly

Education/Qualifications

• Bachelor’s degree in IT/Engineering related discipline or equivalent experience
• Microsoft Certified Professional (MCP) or Microsoft Certified Solutions Expert (MCSE) preferred

Practical Experience

• 7+ years proven hands on systems engineering experience designing, building and maintaining technology infrastructure
• Experience with Active Directory setup and configuration, as well as a strong foundation in other directory service technologies including GPO, DNS and DHCP
• Strong experience with Office 365 platform and Exchange online including DNS (MX, SPF), archiving, retention and spam prevention
• Extensive experience with Microsoft Windows (server and desktop) technology and related systems, including patch management, software deployment tools and security
• Working knowledge of managing backup software for virtual, physical and cloud environments
• Prior experience in building and supporting Azure and AWS environments
• Experience implementing and supporting virtual desktop infrastructure using AWS workspaces or Azure Windows Virtual Desktop preferred
• Experience with setup, management and configuration of EMC SAN storage
• Proven experience in capacity planning, performance monitoring and maintenance planning to ensure high availability
• Experience developing detailed windows administrative standards and documentation
• PowerShell scripting and automation skills
• Sound understanding of operation and change management methodologies and familiarity with industry standards (ITIL)
• Financial services industry experience is preferred

WHAT WE OFFER:

A team-first, work hard play hard culture, full of rewards and recognition for our employees. We are dedicated to our employees’ success and growth.

Our extensive benefits package includes:

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 10 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• Discounted Gym Membership
• Citi Bike Annual Membership Discounts
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount.

ABOUT NATIONAL DEBT RELIEF:

National Debt Relief is one of the country’s largest and most reputable debt settlement companies. We are made up of energetic, smart, and compassionate individuals who are passionate about helping thousands of Americans with debt relief. Most importantly, we’re all about helping our customers through a tough financial time in their lives with education and individual customer service.

We are dedicated to helping individuals and families rid their lives of burdensome debt. We specialize in debt settlement and have negotiated settlements for thousands of creditor and collections accounts. We provide our clients with both our expertise and our proven results. This means helping consumers in their time of hardship to get out of debt with the least possible cost. It can also mean conducting financial consultations, educating the consumer, and recommending the appropriate solution. Our core services offer debt settlement as an alternative to bankruptcy, credit counseling, and debt consolidation. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

NATIONAL DEBT RELIEF IS A CERTIFIED GREAT PLACE TO WORK®! National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law

_For information about our Employee Privacy Policy, please visit _www.nationaldebtrelief.com/employee-privacy-policy

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Company Description

National Debt Relief is one of the country’s largest and most reputable debt settlement companies. We are made up of energetic, smart, and compassionate individuals who are passionate about helping thousands of Americans with debt relief. Most importantly, we’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We are dedicated to helping individuals and families rid their lives of burdensome debt. We specialize in debt settlement and have negotiated settlements for thousands of creditor and collections accounts. We provide our clients with both our expertise and our proven results. This means helping consumers in their time of hardship to get out of debt with the least possible cost. It can also mean conducting financial consultations, educating the consumer, and recommending the appropriate solution. Our core services offer debt settlement as an alternative to bankruptcy, credit counseling, and debt consolidation. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.