Job Description

The main thrust of this job is handling marketing customer service issues for specialty tours and new and existing owners.

• Essential duties and responsibilities include the following. Other duties may be assigned.
• Explain the Westgate Owner Referral program and generate leads from new and existing owner’s.
• Provide owner with the referral ID card information.
• Data Entry, Input all referrals generated into the system.
• Answers all incoming calls, provides customer service to anyone that approaches the desk.
• Call in Hot-Leads for owner referrals. Also, call corporate owners credit department to check on the status of Referral Credits for owners.
• Photograph new and existing owner’s and set up Westgate Photo. Show owner’s how to use the Westgate Photo.
• Sent Photograph to new owners email and generate email leads for the referral program.
• Responsible for maintaining and process inventory for Owner Referral display cases.
• Assist with tours at the Welcome Center during check-ins at busy season as needed.
• Daily count for Dayline and Inhouse leads generated.
• Work as a liaison between the Deeders and the sales reps to coordinate getting the new owners to the deeding department.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information

Why Westgate?

• Get access to your pay as you need it with our Daily Pay benefit
• Wellness Programs
• Fun, family culture
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.